- Salary
- $18 – $23/hr
- Location
- Allentown, PA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Education
- High School
- Source
- Pinpoint
Description
Mailroom & Print Operations Analyst (Allentown, PA)
Department: Customer Service
Employment Type: Permanent - Full Time
Location: Allentown, PA
Reporting To: PHS Team Manager
Compensation: $18.00 - $23.00 / hour
Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We are on the lookout for a Mailroom & Print Operations Analyst. As the Mailroom & Print Operations Analyst, you will be responsible for the accurate processing, tracking, scanning, distribution, and reconciliation of inbound and outbound mail and print communications. This role supports critical business operations by ensuring the timely handling of documents, maintaining compliance standards, and providing operational support for print and mailroom equipment.
This position will require you to work onsite in Allentown, PA.
Key Responsibilities
- Open, sort, review, classify, and accurately scan all incoming mail and documents according to established procedures and service level expectations.
- Identify, prioritize, and route time-sensitive and business-critical correspondence to the appropriate departments or individuals.
- Maintain accurate records and tracking logs for incoming documents using spreadsheets, databases, and other reporting tools.
- Manage the custody, organization, retention, and retrieval of essential business documents, including titles, powers of attorney (POAs), legal documents, and other sensitive records.
- Coordinate the distribution of critical documents to internal business partners while ensuring proper documentation and chain of custody.
- Plan, coordinate, and execute large-scale outbound mailing campaigns, including document preparation, printing, inserting, postage application, quality review, and mail release.
- Operate, monitor, and maintain high-volume printing, scanning, inserting, and mailing equipment to support daily operational needs.
- Serve as the primary point of contact for mailroom and print-related equipment issues, performing initial troubleshooting and coordinating repairs with vendors as necessary.
- Create shipping labels and process packages utilizing various courier and postal services, including USPS, FedEx, UPS, and other delivery providers.
- Perform detailed reconciliation, balancing, and audit activities for outbound mailings to ensure accuracy, completeness, and compliance with business requirements.
- Maintain inventory levels of mailroom and printing supplies, coordinating orders and replenishment as needed to support uninterrupted operations.
- Handle confidential, proprietary, and personally identifiable information (PII) in accordance with company policies, HIPAA regulations, and other applicable privacy requirements.
- Identify opportunities to improve mailroom, imaging, and print processes to increase efficiency, accuracy, and service quality.
- Collaborate effectively with internal departments, vendors, and external service providers to ensure timely and accurate document processing and delivery.
- Cross-train on related operational functions and provide backup support for other areas within Shared Services as needed.
- Perform additional duties and special projects as assigned.
Skills, knowledge & expertise
- High school diploma or equivalent
- Mailroom experience preferred
- Excellent organizational skills with high attention to detail
- Strong understanding of processes, procedures, and workflow management
- Proficiency with technology, including Microsoft Office, document imaging systems, and mailroom equipment
- Ability to work with a sense of urgency, accountability, and ownership
- Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
- Ability to troubleshoot and resolve printer, inserter, scanner, and other mailroom equipment issues
- Strong attention to detail and ability to accurately review, process, and reconcile documents
- Ability to handle confidential and sensitive information in accordance with company policies and HIPAA requirements
- Effective problem-solving, analytical, and decision-making skills
- Strong verbal and written communication skills with the ability to work effectively with internal teams and external vendors
- Commitment to continuous improvement and identifying opportunities to enhance operational efficiency
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
- Maintain regular and dependable attendance.
- Be available and able to perform job responsibilities during established work hours.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy
At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
Skills
ComplianceCustomer ServiceHIPAA