Office Assistant 2 - Energy - Limited Duration

This role is in person at our Market Street building in Tacoma. It is not a remote position.

Why It's a Great Opportunity:

As an administrative professional with proven customer service and office administration experience, you will have the unique opportunity to be a part of a team that supports the Energy Assistance Program with application processing. You will help customers in person and on the phone, answering questions, completing applications, and processing requests as residents of Pierce County seek assistance with their heating bills.

Learn about the Energy Assistance Program here.

Why It's a Great Department: 

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

How to be Successful in the Role: 

Bring in your customer service and modern administrative practices along with a “can do” approach, and you will thrive in this role. We are looking for someone who can communicate effectively with audiences of various social, cultural, ethnic, educational, and economic backgrounds and maintain professionalism with the public and fellow employees, even in stressful and unpleasant situations. Multitaskers, those with a high level of computer savvy, and quick learners will be successful in this environment. Must be reliable as well as have an attention to detail to produce accurate work.

Your Future in this Role: 

Learning will involve close interaction with team leads, as well as continual professional development courses taken monthly. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

Core Daily Responsibilities:

• Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
• Organize, maintain, and retrieve information and documents from files and records.
• Assist in specially assigned data searches to develop or recover information from non-standard sources.
• Assist in the compilation and evaluation of data to meet defined objectives.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. May also provide information and advice in response to questions raised by the public served.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

• Additional education or experience may substitute for the recruiting requirements.
• One year of general clerical work experience.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case basis and will not necessarily remove an applicant from consideration.

How to Apply:

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style. 

During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews. 

Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity. 

Our Welcoming Workplace Commitment: 

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service. 

Guided by the County Executive’s Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.