Job Description Summary

This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth.

Job Description

Key Responsibilities:

• Serve as SPOC for assigned customer service leaders and sales teams regarding pull management execution for their station or customer group.
• Own end-to-end SQDC performance for the assigned scope, proactively managing fulfillment and resolving bottlenecks to protect customer commitments.
• Lead daily pull management execution independently, resolving fulfillment issues, escalations, and non-standard requests with high autonomy.
• Collaborate with Sales and Customer Service to manage expectations and provide transparency on lead times, status, and OTD risks.
• Identify operational trends and lead targeted process improvements within the assigned customer group to drive productivity and fulfillment flow.
• Ensure transactional accuracy across the fulfillment chain, including documentation, system inputs, and cross-functional coordination.
• Act as an internal consultant for assigned customers/stations, using deep process knowledge to navigate complex fulfillment challenges.
• Build and maintain effective stakeholder relationships to align material availability with customer needs.

Required Qualifications:

• Significant experience in customer-facing supply chain, order fulfillment, or logistics management.
• Proven ability to operate independently, solve complex problems, and manage high-stakes customer relationships.
• Advanced understanding of fulfillment processes, SQDC metrics, and order-to-cash workflows.
• Strong communication and stakeholder management skills; ability to influence cross-functional and senior stakeholders.
• Working knowledge of Steam Services tools and systems, e.g., OSERP and NEX.
• Ability to balance urgent operational demands with long-term process improvement activities.
• Bachelor’s degree or equivalent professional experience.

Desired Characteristics:

• High ownership and urgency; proactively addresses performance risks before customer impact.
• Excellent interpersonal skills, especially in managing complex sales and customer-service expectations.
• Improvement-oriented mindset; comfortable leading small projects or lean-driven optimizations.
• Strong analytical skills; interprets fulfillment data to explain customer performance trends.
• Customer-focused and resilient in high-pressure operational environments.
• Able to integrate own expertise with broader business and fleet objectives.

Additional Information