- Location
- Zagreb, Croatia
- Workplace
- Hybrid
- Type
- Full-time
Description
SD Worx is a leading European provider of Payroll & HR services with global reach. We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it. Our product HRnet is a leading Human Resources Information System (designed and developed as a Web application), covering Core HR, Payroll, Time & Attendance, Talent Management, Travel management and other HR modules and processes.
We operate across 26 countries in Europe and are supported by a dedicated Centre of Excellence in Mauritius. We are now looking to expand our 100+ strong Adriatics team with SQL Analyst to produce new functionalities and improve existing ones within the HRnet application in our Customer Support team.
As an SQL Analyst, you will play a key role in ensuring system stability and customer satisfaction by investigating issues, analysing data, and guiding users through effective solutions. Working closely with implementation and development teams, you will contribute to continuous improvement of the HRnet solution while supporting a high-quality customer experience.
About the role:
We’re looking for a curious and detail-oriented SQL Analyst who enjoys digging into data, understanding how systems behave, and solving real-world issues.
This role is ideal for someone who likes working close to production data, investigating inconsistencies, and figuring out why something isn’t working the way it should.
You'll play a key role in keeping things running smoothly by identifying, analysing and resolving data-related issues.
What do we have to offer?
Learning and development opportunities through professional training and continuous growth
Career development paths allowing you to deepen your expertise or broaden your skill set within SD Worx
Dynamic and collaborative working environment
Attractive benefits package and hybrid working model
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
Which tasks can you expect?
Investigating data inconsistencies and unexpected system behaviour
Writing and optimising SQL queries to analyse and validate data
Debugging issues directly in the database and identifying root causes
Own investigations end-to-end — from initial signal to root cause identification
Collaborating with product and engineering teams to resolve problems
Translating technical findings into clear explanations
Proactively spotting patterns, anomalies, and opportunities for improvement
Identify recurring patterns and suggest structural fixes, not just one-off solutions
Perform data control and verification activities to maintain high data quality standards
Guide customers through corrective actions and clearly communicate solutions in a professional manner
Collaborate closely with implementation and development teams to resolve complex issues
Build and maintain strong, trust-based relationships with customers
What do you have to offer?
Strong working knowledge of SQL (joins, aggregations, subqueries, debugging queries), MS SQL is advantage
Comfort working directly with large datasets and relational databases
A problem-solver mindset — you enjoy figuring out how things work and why they break
Ability to investigate issues independently and connect the dots
Attention to detail and persistence when dealing with complex problems
Good communication skills — you can explain technical findings clearly
Fluent in Croatian/Serbian and English
Desirable but not essential:
Experience working with production systems or live environments
Familiarity with APIs, logs, or basic scripting
Understanding of how applications interact with databases
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.