- Department
- Marketing
- Source
- Keka
Description
About BIK
BIK is India's leading marketing automation platform for e-commerce. We help brands drive
revenue through WhatsApp, email, SMS, and AI-powered chatbots — and we work with 200+
brands including Tata, Duroflex, Nat Habit, and Sweet Karam Coffee. Backed by Sequoia
Capital and Y Combinator, we process over a billion customer events a year and grow every
month.
The Role
You own two things: getting customers live fast, and making sure what goes live actually works.
As an Onboarding & Implementation Manager, you take a brand from signed contract to a fully
configured, live BIK setup within 15 days. You'll run the kickoff, build the automations, train the
customer's team, and hand off a setup that generates revenue from day one.
This is a customer facing IC role reporting to the Global Head of Customer Success. You'll work
closely with our Customer Success, Product and Support teams.
What You'll Do
- Onboarding : Run kickoff calls, set timelines, and own the end-to-end journey from sign
to go-live across multiple customers simultaneously
- Implementation : Configure automation flows, chatbots, drip campaigns, CRM
segments, and triggers inside BIK's platform based on each customer's business use
case
- Integration : Integrate setup based on customer requirements
- Training : Enable the customer's marketing and ops teams to use BIK independently
post-handoff
- Troubleshooting : Diagnose and fix flow errors, integration issues, and campaign bugs
during and after onboarding
- Feedback loop : Document reusable playbooks and surface onboarding friction to the
Product team as sharp, actionable inputs
What We're Looking For
Must Have
- 2–5 years in a customer-facing implementation, onboarding, or technical account
management role at a SaaS company
- Hands-on with Shopify: you know how storefronts, apps, and the backend work
- Comfortable building automation logic.
- Excellent spoken and written English : this is a customer-facing role and clear,
confident communication is non-negotiable
- Highly organised : able to run 10+ onboardings simultaneously without losing context
What Success Looks Like
- Customers go live within 15 days with core flows live and working
- First campaign sent, first automation triggered before the handoff to CS
- Onboarding playbooks that get sharper with every customer you handle
Why BIK
- Work with India's most exciting D2C and e-commerce brands
- Fast-moving team where your work ships and is visible immediately
- Direct access to leadership with a clear growth path in Customer Success
- Sequoia and YC backed : strong fundamentals, serious ambition
BIK is an equal opportunity employer.