Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. 

Key Responsibilities 

Network Monitoring & Performance 

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos 

• Analyze performance trends, bandwidth, latency, packet loss, and KPIs 

• Maintain monitoring thresholds, alert policies, and SLA metrics 
   

Incident & Problem Management 

• Respond to alerts and outages within SLA timeframes 

•  Perform triage, diagnosis, and manage incident lifecycle 

•  Conduct root cause analysis and document lessons learned 

•  Track trends and recommend preventive measures 

 
Escalation Management 

• Serve as primary escalation point for Tier 1 and Tier 2 support team. 

• Escalate complex issues to Tier 4 engineers and specialized teams 

• Coordinate vendor support and facilitate bridge calls during major incidents 

• Manage communication between technical teams, management, and stakeholders.
  

Network Operations & Maintenance 

• Execute firmware updates, patches, and configuration changes 

• Configure routers, switches, firewalls, load balancers, wireless controllers 

• Implement VLANs, access control policies, and VPN connections 

• Perform change management and maintenance window activities 
  

Troubleshooting & Support 

• Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks 

• Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP) 

• Analyze traffic using Wireshark, tcpdump 

• Address DNS, DHCP, firewall, NAT, and VoIP issues 

• Work on SSID requests, conference issues and other special requests 
  

Security Operations & Compliance 

• Monitor security event logs and SIEM alerts for potential threats or breaches 

• Implement and maintain network security policies and access control lists (ACLs) 

• Respond to security incidents and coordinate with security operations team 

• Perform security vulnerability assessments on network devices 

• Ensure compliance with organizational security standards and regulatory requirements 

• Maintain audit logs and documentation for compliance reporting 

• Participate in security incident response procedures 

Field Technician Coordination & Dispatch 

• Work with field technicians and coordinate tech dispatches for: 
• PMS (Property Management System) troubleshooting and connectivity issues 

• WiFi site surveys, coverage analysis, and wireless optimization 

• 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology 

• Coordinate on-site troubleshooting activities and vendor escalations 

Documentation & Collaboration 

• Maintain network documentation, topology diagrams, SOPs 

• Create post-incident and RCA reports 

• Participate in capacity planning and continuous improvement initiatives 

• Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network