Customer Experience Associate ( English)

Job Title

Customer Experience Associate ( English)

Job Description

So, who are we?

 

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

 

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

 

Join us at IG – the future gets built here.

 

 

Your Team:

 

Compensation details will be shared by the recruiter during the first interview.

 

Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks.

 

 What you’ll do:

 

Drive positive outcomes for customers in every interaction

Navigate multiple digital platforms and systems with confidence

Deliver consistently excellent customer service

Collaborate with your team while managing your own workload independently

Quickly learn and apply complex financial products and trading concepts

De-escalate difficult situations calmly and professionally

 

 

What You'll Need:

 

Self -motivated with high personal accountability

Resilient under pressure with strong time management

Continuous improvement mindset

Strong numerical aptitude and attention to detail

Analytical mindset with problem -solving orientation

Demonstrated ability to handle complex, sensitive customer issues

Strong communication skills across digital and phone channels

Proactive, collaborative and curious

Excellent problem-solving skills

Fluency in English language

Interest in financial markets and trading (experience advantageous)

 

 

It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.  

 

The perks:

 

Competitive salary & benefits plan 

Life Insurance

My Benefit Platform

Medical Insurance with Medicover

1 additional day off to celebrate your Birthday     

2 additional days off a year for voluntary work 

Share Plans for Employees 

Free lunch at the office (ones per week)

Employee Assistance Program 

We work in hybrid working model 

 

Number of openings

1