Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services supports all  Lines of Business and control functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services

Process Overview*

The CFO India platform provides offshore finance delivery and transformation support to Line of Business (LOB) and Enterprise Finance teams, delivering end‑to‑end CFO capabilities across financial accounting and close, financial control and compliance, financial planning and analysis, management and regulatory reporting, financial operations, finance systems, and finance change and ledger modernization initiatives

Our group supports the Finance function for the Consumer Banking, Wealth and Investment Management business teams across Financial Planning and Analysis, period end close, management reporting and data analysis.

Job Description*

• The candidate will be responsible for Consumer & Small Business Card Data Mining and Analytics Support for the Consumer Banking and Wealth Management business.
• The individual will play a key role in the team responsible for various cards portfolio reporting, data analysis and will manage multiple projects in parallel by ensuring adequate understanding of the requirements to deliver data analysis solutions.
• These projects would be complex and time critical which would require the candidate to comprehend & evaluate the strategic business drivers to bring in efficiencies through automation of existing reporting packages or codes.
• The work would be a mix of standard and ad-hoc deliverables based on dynamic business requirements.
• Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business.
• The core responsibility of this individual is process management to achieve sustainable, accurate and well controlled results.
• Candidate should develop a clear understanding of the end-to-end process (including its purpose) and a discipline of managing and continuously improving those processes through OpEx initiatives.
• Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business.

Responsibilities*

• Preparation and maintenance of various KPI reporting (Consumer lending such as Credit Cards) including performing data or business driven deep dive analysis.
• Credit Cards metrics reporting through data mining & analytics.
• Perform month end/quarter end review and controls.
• Understand business requirements and translate those into deliverables.  Support the business on periodic and ad-hoc projects related to consumer lending products.
• Develop and maintain codes for data extraction, manipulation, and summarization on tools such as SQL, SAS, Emerging technologies like Tableau and Alteryx.
• Design solutions, generate actionable insights, optimize existing processes, build tool-based automations, and ensure overall program governance.
• Managing and improving the work: develop full understanding of the work processes, continuous focus on process improvement through simplification, innovation and use of emerging technology tools, and understanding data sourcing and transformation.
• Managing risk: managing and reducing risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, Operational – SAFER, Self-Identified Audit Issues, procedures, data management, etc.), establish a risk culture to encourage early escalation and self-identifying issues
• Effective communication: deliver transparent, concise and consistent messaging while influencing change in the teams.
• Be a key contributor to business initiatives that require subject matter expertise.
• Extremely good with numbers and ability to present various business/finance metrics, detailed analysis, and key observations to Senior Business Leaders. 

Requirements*

Education*

MBA finance with 0-2 years of relevant work experience

Experience Range*

0-2 years of relevant work experience or understanding in Data Mining & Analytics, Financial Reporting, FP&A in Banking industry. Exposure to Consumer banking or Wealth Management businesses, Credit Cards would be an added advantage

 Foundational skills*

• Strong abilities in data extraction, data manipulation and analysis and strong financial acumen.
• Strong computing skills, including hands-on experience in Excel, PowerPoint, Teradata SQL, SAS and Emerging technologies like Alteryx, Tableau, Python and AI tools such as Starburst, and ThoughtSpot.
• Prior experience or understanding, preferably Retail banking, and Credit Cards.
• Strong business problem solving skills, and ability to deliver on analytics projects independently, from initial structuring to final presentation.
• Strong communication skills (both verbal and written), Interpersonal skills and relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts
• Proven ability to manage multiple and often competing priorities in a global environment.
• Manages operational risk by building strong processes and quality control routines.
• undefined 
• Desired skills
• Ability to effectively manage multiple priorities under pressure, and deliver as well as being able to adapt to changesAble to work in a fast paced, deadline-oriented environmentHands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverablesAbility to frame effective prompts to generate accurate, relevant, and reusable AI outputsExperience leveraging AI for data analysis and insight generation, including variance analysis, trend identification, and preparation of executive‑ready summariesSound judgment and risk awareness, including the application of appropriate checks, controls, and human review when leveraging tools, data, or automated outputsOwnership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issuesProblem‑solving mindset, with the ability to analyze complex issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situationsLearning agility and change readiness, with comfort in adapting to new tools, processes, and ways of working, including effective use of AI‑enabled tools where relevantStrong collaboration and executive‑level communication skills, with the ability to work effectively across teams, functions, and geographies using clear, concise, and professional communication
•  Work Timings*11:30 pm to 8:30 pm (will require stretch 7-8 days a month to meet critical deadlines) 
• Job Location*Mumbai