Deployment Manager

Job Summary:

You’ll join the team delivering the Bus Solution package of the Opal Next Generation (ONG) program—an exciting, high-impact initiative that will reshape how passengers plan journeys, pay for travel, and access real-time information across the NSW Opal-enabled bus network.

As Deployment Manager, you’ll play a key role in the successful delivery and ongoing operation of the TfNSW Opal Next Generation (ONG) project. You will lead the planning and end-to-end execution of the physical deployment of the ONG Bus Solution, including the installation, testing and commissioning of On-Vehicle Devices (OVDs) and Bus Validators across the NSW bus fleet.

You will own the deployment plan, mobilise and manage installation partners, coordinate deployment readiness, and drive each region through deployment and acceptance operational readiness gates. You will also work closely with the Service Delivery Manager to support transition into service.

Job Description:

About the Role

You’ll join the team delivering the Bus Solution package of the Opal Next Generation (ONG) program—an exciting, high-impact initiative that will reshape how passengers plan journeys, pay for travel, and access real-time information across the NSW Opal-enabled bus network.

As Deployment Manager, you’ll play a key role in the successful delivery and ongoing operation of the TfNSW Opal Next Generation (ONG) project. You will lead the planning and end-to-end execution of the physical deployment of the ONG Bus Solution, including the installation, testing and commissioning of On-Vehicle Devices (OVDs) and Bus Validators across the NSW bus fleet.

You will own the deployment plan, mobilise and manage installation partners, coordinate deployment readiness, and drive each region through deployment and acceptance operational readiness gates. You will also work closely with the Service Delivery Manager to support transition into service.

 

How you’ll make an impact:

 

Deployment planning

• Own, maintain and execute the Deployment Management Plan, including the Operator-specific lower-level deployment plans required under the Contract

• Incorporate Bus Survey findings, installation design, OVD/Bus Validator installation methods by bus make and model, and regional installation schedules.

• Align deployment sequencing with the Technical Transition Plan and Training Management Plan.

 

Installation & commissioning

• Establish, resource and manage the third-party installation teams delivering at depots across each Bus Operating Region

• Direct pre-installation preparation, installation and post-installation commissioning tests; ensure installation and commissioning evidence, test records and acceptance documentation are completed.

• Manage installation quality assurance, record keeping, asset registration with our third party and ensure depots and vehicles are restored to the agreed condition following installation activity; oversee decommissioning and disposal of legacy ETS devices in line with agreed procedures.

• Lead daily deployment control across active depots, including confirmation of vehicle lists, resource allocation, progress tracking, exception management and handover of operationally ready vehicles.
• Coordinate deployment planning ensuring material availability, bus delivery and installation capacity are aligned.
• Coordinate any discrepancy from agreed deployment plans, including supplier, operator or customer-driven impacts, the plan, recording details to enable contractual, commercial and schedule management of the impact of any discrepancy.

 

Commercial and supplier management

• Hold third-party installation partners accountable for delivery against agreed scope, schedule, milestones, productivity expectations and quality standards across each deployment region.
• Monitor contractor performance, resource utilisation and installation crew productivity, using evidence-led reporting to identify delays, constraints or underperformance early.
• Identify, escalate and support the management of deployment-related variations, delays or commercial impacts that may affect cost, schedule, scope or contractual outcomes.
• Work with the Program Director, PMO and commercial stakeholders to ensure supplier delivery issues are visible, actioned and aligned with program governance and contractual obligations.

 

Transition, cutover & hypercare

• Execute transition for each region, including managing stakeholder engagement, change management, transition risk.

• Support Technical workstream with applicable release management and roll-back plans, and legacy ETS/PTIPS cutover coordination.

• Support the Service Delivery and Operations teams during the initial post-deployment stabilisation period by coordinating deployment-related defect rectification, capturing lessons learned and ensuring all deployment acceptance criteria are met prior to operational handover.

• Deliver as-built documentation from our third party to Transport at the completion of each stage.

 

Stakeholder, WHS & reporting

• Secure depot access and installation windows from Operators, and minimise disruption to operations and customers

• Ensure all deployment and installation activities comply with WHS requirements, approved methods of work, depot access conditions and program safety controls, with incidents and hazards promptly escalated and addressed.

• Provide regular, evidence-led installation progress reporting; feed schedule updates and maintain an accurate RAID register with support from PMO.

 

 

About You

What you’ll bring to the role:

• Demonstrated experience leading large-scale, multi-site field deployment or roll-out of on-vehicle, fleet, or Transportation hardware

• Proven management of installation crews and subcontracted personnel, including scheduling, quality assurance and daily progress control across concurrent sites.

• Demonstrated ability to manage third-party supplier performance against agreed scope, milestones, productivity expectations and commercial obligations in a complex field deployment environment.

• Public transport, transit-technology or regulated-fleet domain experience; familiarity with depot operations and bus availability constraints.

• Strong WHS competency for installation in live operational environments, with the ability to complete site-access and induction requirements.

• Track record of managing cutover with minimal service disruption.

• Stakeholder management across client, operators and internal delivery workstreams; clear, evidence-led progress reporting.

• Milestone- and gate-aware delivery discipline; comfortable operating to defined acceptance/exit criteria.

• Based in NSW and willingness to travel to depots across the Greater Sydney Region.

 

In addition, it would be great if you had:

• Experience on NSW Government / TfNSW technology programs or comparable public-sector delivery.

• Familiarity with PRINCE2 delivery governance and structured schedule tools (MS Project; Wrike).

• Prior exposure to hypercare and warranty/defect-management transition into O&M.

• Understanding of asset registration, SAM/SIM provisioning and device commissioning workflows.

 

How we’ll measure your success:

• Regional deployment milestones are met safely, on schedule and with minimal disruption to bus operations, depot activity and customers.
• Installation teams are mobilised effectively, daily depot plans are controlled, and progress is visible through accurate, evidence-led reporting.
• Installations are completed to the agreed quality standard, with commissioning tests, asset records and defect evidence completed first time wherever possible.
• Risks, issues, dependencies and access constraints are identified early, escalated clearly and resolved before they impact deployment readiness or service continuity.
• All key stakeholders have confidence in the deployment plan, cutover approach and readiness status for each region.
• Third-party installation partners deliver against agreed scope, milestones, productivity expectations and quality standards, with delays, variations and commercial impacts identified early and managed through the appropriate governance channels.
• Each Bus Operating Region moves through readiness and deployment with clear acceptance evidence, agreed defect management plans and no unresolved critical deployment defects.
• In-service assets are handed over cleanly to O&M with complete documentation, accurate asset data and a controlled transition from deployment to BAU support. 

Questions?

If you feel excited by the opportunity to join a high visibility project with a scaling global business, please apply now. We'd love to hear from you.

Trapeze Group is committed to creating a culture that values inclusion and diversity. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, mature aged workers, and people from culturally and linguistically diverse backgrounds to submit their application. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, family or career responsibilities, or veteran status.

Please note: Only applicants with Australian working rights will be considered for this role. You will need to successfully pass an Australian National Police Check if you are successful.

Worker Type:

Regular

Number of Openings Available:

0