Senior Computer Support Specialist

Thank you for your interest in employment with Southeastern Louisiana University.

Southeastern Louisiana University's Office of Technology invites applications for the position of Senior Computer Support Specialist. The Senior Computer Support Specialist is a position that will provide first line/level technology support for university faculty, staff and students. This will be mainly through telephone support, but first line/level support will also be provided via email and in person. This includes support for university supported software systems, printers, wireless and university supported hardware and remote learning support. This position also works with second line/level support to resolve issues that have been escalated. This position also includes sharing knowledge with other computer support specialists to assist them in completing their job duties. The successful applicant must possess a valid Louisiana driver’s license and the ability to successfully complete the Southeastern Driver’s Safety course.

REQUIRED QUALIFICATIONS
Bachelor’s degree from an accredited university by hire date.
Five years of progressively responsible, full-time experience in computer technical support.

PREFERRED QUALIFICATIONS
6–7 years computer customer support experience, with at least 1–2 years performing lead or advanced support duties.
Experience using artificial intelligence (AI) tools to assist with technical troubleshooting, research, documentation, automation, or other IT support functions.
Advanced knowledge of computers and technology is necessary to adequately perform work assigned to this position. Extensive knowledge of PCs and related software, as well as Macintosh computers and related software. Knowledge of the latest computer software and hardware products on the market, including but not limited to Windows 10, Windows 11, Google suite and the latest MS Office suite.
Must have a high level of knowledge in analyzing computer programs and operating systems.
Experience in HTML is a plus.
Other training/certifications such as A+ certification is a plus.

DESIRED KNOWLEDGE, ABILITIES, AND SKILLS
Excellent writing and communication skills.
Ability to work with others, including an aptitude for explaining complexities of computing.
Must be willing to learn new operating platforms.
Must be committed to working with diversity.

REQUIRED DOCUMENTS
Cover Letter
Resume/Vita
Copies of Transcripts (official transcripts will be required if hired)
Names and contact information for 3 references

Posting Close Date

October 15, 2026

Please Note:  Applications must be completed and submitted by 11:59 p.m. on the posting close date to ensure consideration.

Southeastern Louisiana University is committed to fostering an environment of inclusion, respect and appreciation of differences in individuals. Southeastern is also designated as a State as a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.

How to Apply:

Click on the Apply button and complete an electronic application which can be used for this vacancy as well as future vacancies. Any required documents should be attached under the Resume/CV section of your application. If all required documents are not attached you will NOT be considered.