Service Delivery Lead

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Service Delivery Lead

Locations: Belville, South Africa | Hybrid

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University

Get To Know The Team:

We are seeking a highly motivated and experienced Service Delivery Lead to oversee a team of professionals, ensuring the efficient and accurate delivery of services and projects within SS&C Technologies. This role requires strong leadership, technical aptitude, and a commitment to fostering a collaborative and high-performing team environment.

What You Will Get To Do

• Lead, mentor, and develop a team, providing guidance, feedback, and support to achieve team and individual goals.
• Manage daily team operations, including task allocation, workflow management, and performance monitoring to ensure service level agreements (SLAs) and deadlines are met.

• Act as a primary point of escalation for complex issues, resolving problems efficiently and effectively while minimizing impact on operations.
• Collaborate with cross-functional teams and stakeholders to understand requirements, prioritize tasks, and ensure seamless project execution.
• Identify opportunities for process improvement and implement best practices to enhance efficiency, quality, and client satisfaction.
• Conduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities.
• Ensure adherence to company policies, procedures, and regulatory compliance standards.
• Prepare and present reports on team performance, project status, and key metrics to management.

What You Will Bring

• Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.

• Minimum of 5 years of experience in a team lead or supervisory role, preferably within the financial services or technology industry.
• Proven ability to lead, motivate, and develop a team to achieve high performance.
• Strong understanding of analysis - process, systems and business analysis principles and methodologies.
• Good understanding of project management principles and methodologies.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated problem-solving and decision-making abilities.
• Proficiency in relevant software applications and systems (specifics may vary based on department).
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.