Housing Client Relationship Manager Team Leader

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  

Overview

We have an exciting opportunity to join our Housing Division in Chelmsford as an Account Management Team Leader. This is a varied and rewarding role, combining leadership responsibilities with the management of your own portfolio of clients.

 

Working within a fast-paced and collaborative team, you’ll play a key role in delivering exceptional client service while supporting and developing a team of Account Managers. This is an ideal opportunity for someone who thrives in a dynamic environment and enjoys building strong client relationships alongside leading people.

 

We’re looking for someone who brings:

 

• Proven experience as an Account Manager, ideally handling Mid-Corporate and Large Risk clients
• Strong leadership or mentoring experience, with a passion for supporting team development
• Excellent client service skills, with the ability to build and maintain long-term relationships
• Strong negotiation, broking, and market awareness skills
• A proactive, organised approach with strong attention to detail
• A solid understanding of FCA regulations and compliance requirements

 

Reporting into the Housing Team Manager, you’ll work alongside experienced Account Managers and Directors to deliver outstanding service to a diverse portfolio of clients within the Housing sector.

 

How you'll make an impact

• Lead and inspire a team of up to 7 Account Managers, driving performance through regular 1:1s, coaching, and development conversations
• Manage your own portfolio of clients, delivering a high-quality, proactive service across new business, renewals, and mid-term adjustments
• Champion excellence in client servicing, ensuring all documentation is accurate, timely, and aligned with best practice and regulatory standards
• Take ownership of the renewal process, negotiating with insurers and exploring the market to secure the best outcomes for your clients
• Act as a trusted escalation point, confidently managing client and insurer queries and resolving issues efficiently
• Build strong insurer relationships, ensuring cover is placed effectively and documentation is completed promptly
• Support financial outcomes, managing account queries and working closely with credit control where required
• Promote a culture of accountability and continuous improvement, helping the team to deliver consistently excellent results for clients
• Drive compliance and quality, ensuring all activity meets FCA requirements and supports strong audit outcomes

About you

• Strong commercial insurance knowledge is essential, with a solid understanding of client servicing and market practices
• Experience in coaching, mentoring, or developing colleagues, with a passion for supporting team success
• Either holding or working towards CII qualifications (Cert CII / Dip CII), demonstrating commitment to professional development
• Proven experience working within a regulated environment, delivering against targets, KPIs, and service level agreements (SLAs)
• Excellent relationship-building skills, with the ability to deliver outstanding client service and communicate effectively at all levels
• Highly organised and process-driven, with the ability to plan, prioritise, and manage deadlines effectively
• Strong attention to detail and accuracy, with the confidence to use initiative and support others when needed
• Ideally, proficient in Acturis, with the ability to navigate systems efficiently
• Must have the right to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)