Customer Support Coordinator

A client of ours is looking for a Customer Support Coordinator to join their team. Your main responsibilities will be to:

• Act as a professional first point of contact, handling incoming calls and customer enquiries.
• Respond to customer requests by phone and email, providing timely updates and support.
• Monitor system alerts relating to customer equipment and take appropriate action.
• Process consumable and supply orders accurately and coordinate timely delivery.
• Log service requirements and escalate technical or customer issues when necessary.
• Prepare quotations for consumables and other customer requirements.
• Maintain accurate customer, account, and equipment records.
• Liaise with internal teams to ensure customer requests are handled efficiently.
• Assist with general administrative and office support duties.
• Complete training on relevant systems, processes, and services.