Senior Specialist, Customer Relationship

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Job Overview:

Join our highly collaborative and dynamic Customer Relationship Team that provides customer support and works closely with other departments related to the quote-to-cash process and enhancing customer experience.

Key responsibilities:

• Customer service:
  • Develop and enhance the customer relationship to understand customer needs.
• Order processing:
  • Coordinate closely with the Ops team and the Sales team to ensure seamless support for customers on the quote-to-cash process.
• Sales support:
  • Meet customer revenue forecasts through maximizing the utilization of sites.
  • Support or lead the customer site audits and visits.
  • Monitor and drive improvement on the key program and new opportunities.
  • Drive the customer qualification programs, including site qualification, key projects & new technologies approval.
• Inventory Management:
  • Manage the loading, backlog, inventory, delivery performance and flexibility per customer forecasts & demand.
• Occasional Travel and overtime are required

Qualifications required:

• Bachelor’s Degree or higher in Science, Engineering, Business Administration, or equivalent Experience.
• 5+ years of working experience in the electronic manufacturing industry and Customer Relationship. Experience with International business and managing customer accounts is necessary.
• PC literate in Microsoft Word, Excel and PowerPoint.
• Self-motivated, independent, data-oriented and a good team player.
• Good command of spoken and written English, Chinese, Mandarin.

Competencies Required:

• Teamwork – Demonstrating strong collaboration skills.  Responds appropriately to conflict within the team.
• Communication skills- Clear and transparent communication with respect to each other.  
• Attention to Detail – Being careful about details and thorough in completing work tasks.
• Problem solving – Identifying & analyzing the problem and proposing the solution effectively.
• Dependability – Being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance – Accepting criticism and dealing calmly and effectively with high-stress situations.

Compensation and Benefits:

Applicants may be entitled to: 

• Mandatory Statutory Benefits according to the laws and legislation

• Staff dormitory, Dining hall, Gym room, Company Shuttle, and other supportive facilities and services for those living on-site

• Occupational health check-ups, Shuttle bus, Supplementary housing allowance (those not in dorms), Meal subsidy,  etc.

• Labor unions or other kinds of associations of interest, rich recreational activities such as company Annual Dinners, holiday gifts and greetings, team building, and various social activities.

• Systematic training courses, Development projects, and Career paths

Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of  Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.