Security Officer Customer Care Patrol

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate

Job Description

As a Security Officer Customer Care Patrol in Lowell, MA, you will serve and safeguard clients in a range of industries. As an Unarmed Patrol Officer, you will monitor and patrol assigned residential areas, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service to residents and visitors. You will communicate clearly, respond to concerns, and support a welcoming environment through teamwork and integrity. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first.

Position Type: Full Time

Pay Rate: $21.00 / Hour

Job Schedule:

DayTimeFri06:00 PM - 04:00 AMSat06:00 PM - 04:00 AMSun06:00 PM - 04:00 AM

What You'll Do:

• Provide customer service to residents, visitors, and/or staff by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random patrols of residential buildings, common areas, parking areas, and perimeter locations to help to deter unauthorized activity and identify security-related concerns.
• Monitor access points and report unusual activity, maintenance concerns, hazards, and/or policy violations to appropriate personnel.
• Prepare accurate activity logs, incident reports, and other required documentation in accordance with site procedures.

Minimum Requirements:

• CPR and First Aid certification is preferred.
• Ability to lift up to 20 pounds is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.