Parks & Recreation- Operations Supervisor

Responsible for supervising staff, facilities, and operations for assigned Parks and Recreation Division.ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 DUTIES

• Supervise staff and/or volunteers including, but not limited to, ensure external stakeholder needs are met with appropriate program and/or activity availability, complete schedules, review and approve payroll, evaluate staff and customer interactions, seek opportunities to increase staff knowledge, and provide feedback and training on department and City of Denton policies and procedures, as appropriate. 
• Perform activities in assigned areas including, but not limited to, plan, organize, and evaluate all division aspects and programs, generate reports, evaluate fee schedules and programs, analyze financial and trend reports and provide recommendations for improvement and/or growth, assist with marketing plan development and implementation to increase revenue, and assist with special events. 
• Assist with development of goals, strategies, and business plans to ensure effective center operations; monitor, track, and provide recommendations on programs, activities, and initiates to achieve established goals, strategies, and plans. 
• Review, understand, and enforce department policies; provide recommendations to improve program and/or processes, customer experiences, and achieve goals.
• Identify and recommend potential Capital Improvement Project (CIP) opportunities.
• Oversee expansion, renovation, and/or construction of facilities and assist with CIP including design, revenue and expenditure projections.
• Collaborate with internal and external stakeholders to acquire competitive quotes, complete appropriate documents for purchasing equipment and materials, and obtain supply services from contracted vendors, as needed. 

• Collaborate with internal and external stakeholders and represent the City with committees and organizations.

 ADAPTED AND INCLUSIVE RECREATION

• Responsible for recreation programming for individuals with physical, intellectual, and/or developmental disabilities.
• Collaborate program staff across the department to create opportunities for individuals with physical, intellectual, and/or developmental disabilities to participate in all recreational programs, activities, and/or events hosted by Denton Parks and Recreation. 
• Serve as department liaison regarding Inclusion and Americans with Disabilities Act (ADA) matters with Risk, ADA, and Committee on Persons with Disabilities.  

ATHLETICS

• Build and maintain relationships including, but not limited to, athletic associations, public schools, colleges, universities, and agencies to establish and implement specialty programs. 
• Prepare league and tournament schedules utilizing appropriate systems; post results and updates to websites daily. 
• Coordinate league schedules with various officials and umpire’s associations to ensure all games are covered. 
• Collaborate with internal stakeholders on league schedules and field preparation needs.
• Work with athletic associations and other organizations to bring National, State and Regional-level tournaments to Denton; perform all tournament associated responsibilities and function as tournament director.
• Respond to and resolve situations that may arise with players, coaches, and/or spectators. 

 AQUATIC – BUSINESS AND GUEST SERVICES

• Supervise Aquatic operations, including but not limited to, cash handling, concession, merchandise, and group sales, collection of revenues, review reconciliation forms and deposits, and oversee General Ledger Reports preparation, ordering office, concessions, and party supplies, and review and recommend fee schedule changes for programs, admissions, concessions, rentals, and merchandise.
• Promote revenue potential through innovative resources; continually identifies new sources of revenue. 
• Facilitates the booking of after-hours rentals, birthday party rentals and cabana rentals for all aquatic facilities 

 AQUATICS, SAFETY OPERATIONS

• Supervise Aquatic operations, including but not limited to, lifeguard operations, staff training and development, certification management, in-service training, and oversee Denton ISD pool usage.
• Prepare and review daily, weekly, monthly, and annual reports; monitor trends and adjust operation strategies throughout season to maximize safety, efficient use of resources, and profitability of the facilities.
• Responsible for ensuring National, State, and Local health code compliance with safety operations, signage, deck equipment, and reporting of incidents.
• Supervise and cross-train seasonal and part-time management in emergency action plans, procedures, guest service expectations, and report generation.
• Oversee the delivery of the Lifeguard Training program with Waterpark, Bloodborne Pathogen, Emergency Oxygen Administration and Epinephrine Injector Training addendums. 
• Oversee the delivery of the Lifeguard Instructor (LGI) program.
• Prepare and maintain weekly staff schedule for approximately 200+ seasonal employees across multiple facilities for all aquatic programs, rentals, public swim hours, and DISD usage.
• Function as Manager On Duty (MOD) during rotating shifts and/or special events and seasonal holidays.

AQUATICS, PROGRAMS

• Supervise Aquatic operations, including but not limited to, the American Red Cross Learn To Swim (LTS) program (Parent-Child Aquatics, Preschool Aquatics, and LTS levels 1-4), aqua aerobics, silver sneakers programs for seniors, camps, a year-round TAAF swim team, DISD elementary swim programs, Stand Up Paddleboard (SUP) classes, Water Safety Instructor (WSI) certification program, private lessons, special events and in-service training. 
• Prepare and review daily, weekly, monthly and annual reports, monitor trends, coordinate space usage with DISD coaches, and adjust operation strategies throughout season to maximize quality program delivery and profitability of the facilities.
• Generate program offerings and schedules in recreation software, monitor enrollment, manage changes to payments/accounts, verify refund or account credit requests, and manage unpaid account balances to remain compliant with best practices. 
• Coordinate grant funding between national agencies, local support groups, and Denton Parks Foundation for swim scholarship delivery.
• Assist with marketing planning for the promotion of programs and events.
• Function as Manager On Duty (MOD) during rotating shifts, and/or special events and seasonal holidays.

RECREATION CENTERS AND CIVIC CENTER

• Supervise all recreational activities and programs for citizens of all ages based on facility needs including, but not limited to, oversee the planning and organizing of all activities and programs, monitor, evaluate, and provide recommendations on activity and program improvement and engagement.  
• Supervise cash handling operations, including but not limited to, collection of revenues, merchandise, and memberships, review reconciliation forms and deposits; oversee General Ledger Reports preparation, ordering office, merchandise, and party supplies. 
• Facilitate facility rental bookings rentals, including after-hours rentals, for assigned location.
• Promote potential revenue expansion through various innovative resources.
• Coordinate facility inspections, maintenance, and repairs. 

SPECIAL EVENTS/KEEP DENTON BEAUTIFUL  

• Oversee, collaborate, and perform planning and executing activities for department special events, programs and activities including, but not limited to, coordinate and plan activities with internal and external stakeholders events, develop, complete, and submit event-related ordinances, and oversee special event permit process for external special events, logistics, personnel and inventory resources, emergency planning and coordination, and sponsorship and donation acquisition.
• Perform duties that provide opportunities for volunteer-intensive activities to City of Denton citizens through planning, organizing, implementing and evaluating all volunteer-intensive programs for KDB and developing and implementing an annual volunteer program plan to recruit, recognize, and retain volunteers.
• Research, recommend and implement new community events, programs, and activities; cultivate new sponsorships and partnerships, facilitate initiatives to maintain existing community partnerships and sponsorships, and facilitate the co-sponsorship program.
• Research volunteer coordination best practices and create clear and thorough job descriptions; provide training for all KDB volunteers to ensure compliance with organizational and department policies and procedures and best practices.  

SUPERVISORY/BUDGET RESPONSIBILITIES

• Select, train, supervise, and evaluate staff; recommend assignment/assignment change, retention, discipline, and dismissal.
• Develop, manage, and monitor budget; maintain accurate budget reporting; ensure that operations are cost-effective, and funds are managed wisely.

OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Bachelor’s Degree from an accredited college or university in Parks and Recreation Administration, Public Administration, Business Administration, or related field; and,
• One (1) year experience in management or supervisory capacity; and,
• Must have or obtain American Red Cross or American Heart Association Adult CPR, AED & First Aid Certification within 30 days of employment or completed at the next City of Denton offered course (online training is not valid),

OR REQUIRED SKILLS/ABILITIESAn individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, and/or ability to perform this job successfully:

• Knowledge of applicable Federal and State laws parks and recreation, as well as City of Denton policies and procedures.
• Knowledge of leisure, social, health and legal needs of individuals with disabilities at all age levels. 
• Knowledge of CPR/AED first aid procedures.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions. 
• Skill at the intermediate level, working with Microsoft Office 365, and other software systems to complete work. 
• Skill in providing exceptional service to internal and external customers. 
• Skill in leading and instructing activities, such as arts and crafts, sports, games, and creative dramatics.
• Skill in performing basic mathematical calculations with accuracy. 
• Ability to motivate children and provide appropriate guidance and behavior management. 
• Ability to take charge and identify solutions quickly in emergency situations. 
• Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle difficult and stressful situations with professional composure and confidentiality. 
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to handle difficult and stressful situations with professional composure and confidentiality. 
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail. 
• Ability to support controversial positions, negotiation of sensitive issues and/or presentations with internal and external stakeholders. 
• Ability to motivate, mentor and train through direct and indirect influence.
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations. 
• Ability to prepare budget documentation and to monitor expenditures to implement fiscal control and maintain budget compliance.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state required minimum automobile liability insurance within 90 days of hire per state law)
• Must pass a drug test, driver’s license check, criminal history background check, employment history verification, and social security number verification.
• Must pass a physical examination. 
• Must have or obtain American Red Cross or American Heart Association Adult CPR, AED & First Aid Certification within 30 days of employment or completed at the next City of Denton offered course (online training is not valid).

SAFETY 

• Ensure equipment is in safe operating condition; perform preventive maintenance on tools and equipment, as appropriate and/or notify leadership immediately of needed repairs. 
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to leadership.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS 

• Safety Sensitive (Subject to random drug testing): Yes.
• Tools/Equipment Used: Standard office equipment, including computer and peripherals; radio, art supplies, food service equipment, outdoor gear, recreational, gymnasium, weightlifting, and sports equipment, including but not limited to, tables, chairs, coolers, games, and inflatables.  
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: Lifting no more than 50 pounds and carrying up to 25 pounds. 
• Environment: 
• 
  
  1. If Aquatics, works in an office setting and outside with exposure to sun, heat, cold, humidity, and inclement weather, noise, dust, insects, debris, chemicals, odors, and uneven ground; occasionally requires irregular and/or prolonged hours.
  2. If Leisure Services/Keep Denton Beautiful, works in an office setting and occasionally outside with exposure to sun, heat, cold, humidity, and inclement weather, noise, dust, insects, poison oak/ivy, debris, chemicals, odors, and uneven ground; occasionally requires irregular and/or prolonged hours.
• Travel: Travel to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. Must be able to work as designated by department operations including evenings, holidays, weekends, and special events. Must be able to work overtime and respond to after-hour emergencies, as needed. 
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans
• Employee Health Clinic 
• Paid Vacation Days and Paid Holidays
• Retirement Plan 

EEO STATEMENT The City of Denton is an equal opportunity employer. It is the City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.  ADA/EOE/ADEA This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.