IT Field Service Technician

Description

About Us

For over 40 years, The AME Group has been a trusted technology partner to businesses across the region — delivering managed IT services, cybersecurity, ERP solutions, and private cloud hosting that help our clients stay ahead of the competition. We believe great technology starts with great people, and our service team is at the heart of the customer experience. If you take pride in doing things right the first time and genuinely enjoy helping people, we'd love to meet you.

Position Overview

We're seeking a Field Service Technician based in Louisville, KY to provide on-site and remote technical support to our clients throughout Louisville, Southern Indiana, and the surrounding counties. This is a fast-paced environment where no two days look the same — you'll be out in the field solving real problems for real people, backed by a supportive team that values quality work and a customer-first attitude above all else.

Key Responsibilities

• Provide on-site and remote support for desktops, laptops, servers, networking equipment, printers, and peripherals
• Install, configure, and troubleshoot hardware, software, and network infrastructure
• Perform scheduled maintenance, upgrades, and patch management for client environments
• Document all work thoroughly and accurately in our ticketing system — attention to detail is essential
• Communicate clearly and professionally with clients, keeping them informed every step of the way
• Manage time and prioritize across multiple client sites in a fast-paced workday
• Collaborate with remote support and escalation teams to resolve issues efficiently
• Represent The AME Group with professionalism and a customer-first mindset at every client interaction

Requirements

Required Skills

• Proven experience in IT support, field service, or a similar technical role
• Strong working knowledge of Windows operating systems, common business software, and basic networking (TCP/IP, DNS, DHCP)
• Ability to troubleshoot hardware, software, and connectivity issues independently
• Exceptional attention to detail — you document your work carefully and follow through until the job is truly done
• A customer-first attitude — you're patient, approachable, and committed to an excellent client experience
• Ability to thrive in a fast-paced environment and adapt to shifting priorities
• Strong communication and interpersonal skills
• Valid driver's license with a clean driving record and reliable transportation for travel to client sites
• Ability to occasionally lift and move equipment up to 50 lbs.

Preferred Skills

• CompTIA Network+ and/or Security+ certifications
• Experience with managed services tools (PSA/RMM platforms)
• Familiarity with Microsoft 365, Azure, and server administration
• Experience supporting small and medium-sized businesses across multiple industries

What We Offer

• Competitive salary
• Health insurance
• 401(k) retirement plan
• Paid time off and sick time
• A supportive, team-oriented culture with a 40-year track record of stability and growth
• Opportunities to grow your skills and certifications