Associate I, Production Operations

Job Description

This role supports day‑to‑day production operations related to remittance processing. Work is routine, closely supervised, and follows established procedures with clearly defined resolution paths. As experience is gained, responsibilities may expand to include increased ownership of process execution and mentoring opportunities.

Schedule

• Fully on-site. 10 Dan Road Canton, MA 02021
• Sunday-Friday. Off Wednesday and Saturday 7AM – 330 PM
• Entry level pay

What You Will Be Doing

• Receive and process incoming remittance mail beginning early morning hours.
• Open mail manually and remove all contents from envelopes for processing.
• Scan remittance items and prepare payments for downstream processing.
• Sort, verify, and organize remittance documents to ensure accuracy and completeness.
• Support day‑to‑day production operations, including monitoring workflows and basic reporting.
• Perform basic troubleshooting using defined procedures and escalate issues as needed.
• Maintain accuracy while handling sensitive financial documents and payments.
• Communicate routine information requiring little explanation or interpretation.
• Follow security, quality, and compliance standards at all times.
• Perform other related duties as assigned.

Education Requirement

High school diploma or equivalent required.

What We Need from You

• High school diploma or equivalent required.
• Entry‑level position; little to no prior experience required.
• Ability to perform routine, repetitive work with strong attention to detail.
• Comfort working in a structured, production‑driven environment.
• Ability to follow established procedures and work under close supervision.
• Dependable and punctual, with the ability to work early morning shifts.
• Ability to work collaboratively as part of a team.

What We Offer You

At FIS, we hire the best—and in return, we offer a stable and supportive environment with opportunities to grow.

• Competitive pay and comprehensive benefits
• Career growth and development opportunities within a global fintech organization
• Training and support to build skills and advance within production and operations roles
• A collaborative, inclusive workplace culture
• Tools and resources to support work‑life balance and long‑term success

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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