Supplier Performance Analyst Associate

This position follows a hybrid work model and requires onsite presence four days per week.

Make an impact where supply chain, problem-solving, and patient care come together. As a Supplier Performance Analyst Associate, you’ll play an important role in managing product defects and recalls across the health system, partnering with suppliers and internal teams to investigate issues, coordinate resolutions, and help ensure products are handled safely and effectively. If you enjoy digging into problems, collaborating across teams, and seeing the direct impact of your work, we’d love to hear from you. Apply today and help support a safer, stronger supply chain for the patients and communities we serve.

Job Summary

The Supplier Performance Analyst Associate plays an important role in supporting the organization’s product defect and recall processes across the health system. This position partners closely with suppliers, Supply Chain, Risk, Compliance, and operational teams to investigate product concerns, coordinate product recalls, and ensure issues are appropriately documented and resolved.

The Analyst will manage product defect reports from initial notification through supplier investigation and resolution, including gathering information from internal teams and communicating with suppliers. The role also supports product recalls by identifying affected inventory, coordinating with locations to locate and remove recalled products, managing product returns, and supporting required reporting and documentation.

This is a hands-on role that combines supplier coordination, investigation, regulatory process management, data tracking, and physical product handling. The position may also coordinate product returns, return merchandise authorizations (RMAs), credits, and shipment of affected products back to suppliers

Essential Functions

• Manage and coordinate product defect reports, including gathering information from internal stakeholders, documenting concerns, communicating with suppliers, and tracking supplier investigations through resolution.
• Support system-wide product recalls initiated by suppliers or the FDA, including gathering recall information and identifying where affected products are located.
• Partner with locations and operational teams to identify, remove, and return affected inventory, including verification of applicable product and lot information.
• Coordinate the physical handling, packaging, and return of recalled or defective products to suppliers with appropriate documentation.
• Work closely with Risk, Compliance, Supply Chain, suppliers, and other internal stakeholders to appropriately investigate and resolve product concerns.
• Coordinate supplier returns, RMAs, credits, and related follow-up activities.
• Maintain accurate documentation and tracking of product defects and recalls from initial notification through closure.
• Support required FDA reporting and recall response activities within applicable timelines.
• Monitor product defect and recall activity and provide reporting and analysis to appropriate stakeholders and leadership.
• Identify opportunities to improve product defect and recall processes, tracking, communication, and overall program effectiveness

Qualifications

Required

• Bachelor's Degree or equivalent preferably in Business, Finance, or Supply Chain

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Supply Chain Operational Excellence - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.