IT Operations Manager

Harbingermotors

Today

Location: Garden Grove, CA · Garden Grove, California, United States
Workplace: Hybrid
Department: IT
Seniority: Manager
Source: Greenhouse

Description

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Role Summary

Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales.

Key Responsibilities

Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews
Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift
Define and report on SLAs for response and resolution, with faster targets for issues that stop production
Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts
Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support
Keep conference rooms and AV running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces
Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base
Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle
Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence

Report SLA performance, on-call activity, and operational trends to IT leadership

Qualifications

Experience

7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews
Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred

Technical Competencies

Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty
Deep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloud
Admin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra ID
Experience supporting conference room AV, such as Logitech or Neat video systems, displays, and scheduling panels
Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and, ideally, MES, shop floor devices, and industrial networks
Familiarity with ITIL practices and scripting for automation

Soft Skills

Clear communicator with everyone from the production floor to executives, especially during incidents
Builds teams people want to stay on, with clear expectations and honest feedback
Documents as they go and is comfortable pointing requests to the right owner

Key Benefits & Perks:

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

California Pay Range

$110,000—$150,000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

Skills

LinuxJiraConfluenceServiceNowCybersecurityITIL