Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Oversees the laundry operations by managing laundry staff, ensuring the timely cleaning of linens in the correct and specified manner, maintaining equipment, and upholding hygiene and quality standards in line with hotel policies. Additionally, supports the Housekeeper in leading the housekeeping department by supervising daily operations, maintaining high standards of cleanliness across all hotel areas, and assisting in the training and coordination of housekeeping staff to ensure efficient and cost-effective service delivery.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12 (internal candidate).

Grade 12 (external candidate).

Must have completed chemical, equipment, linen and terry handling, 1st time manager/supervisor courses.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in the housekeeping department and/or laundry for at least 1 year.

Advantageous

N/A

People

May hire new employees when authorised to do so up to the level of Laundry Hand.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in cleaning rooms as operational needs arise.

This job requires repetitive movements, manual handling, awkward postures, prolonged standing and walking, pushing and pulling of loads, working in confined and variable spaces, sustaining work‑pace–related fatigue, and managing exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• In-depth knowledge of cleaning techniques, chemicals, and equipment
• Chemical safety requirements
• Hotel standards
• Health and safety regulations
• Inventory management

Skills

• Leadership
• Organisational
• Communication
• Interpersonal
• Problem solving
• Conflict management
• Learning agility
• Time management

Behavioural Attributes

• Adaptable
• Collaborative
• Service orientated
• Results driven
• Ethical
• Reliable
• Detail orientated
• Accountable

Position Requirements

Detailed Description / Output

• Places all orders in compliance with budget constraints and Audit requirements.
• Always adheres to all Audit requirements.
• Exercises effective control over potential costs and actively works to minimise wastage.
• Minimises and effectively manages the use of casual labour.
• Processes, stores and archives all documentation and correspondence effectively and in line with Audit requirements.
• Carries out and upholds all Disaster Management and Health and Safety requirements.
• Implements and trains the Cyclical Cleaning Programme on a daily/weekly/monthly basis.
• Utilises all operating equipment in line with operating instructions and as per training received and that all maintenance matters are reported/ attended to as soon as possible.
• Launders and stores all linen as per the required standard operating procedures.
• Conduct regular inspections of all areas relating to proper housekeeping.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.