Patient Coordinator (Call Center)

Overview

At Essen Health Care, we care for that! 

 

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. 

 

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Essen Health Care is seeking a Patient Coordinator – Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience. 

Responsibilities

• Handle high-volume inbound and outbound calls in a call center environment  

• Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)  

• Provide patients with accurate information regarding services, providers, and locations  

• Verify patient demographics, insurance, and eligibility  

• Coordinate care and follow-ups, including referrals and test scheduling  

• Address patient inquiries with professionalism, empathy, and urgency  

• Document all interactions accurately in the EMR system  

• Collaborate with clinical and administrative teams to ensure seamless patient experience  

Qualifications

• 1+ year of experience in a healthcare call center required  

• Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred  

• Strong communication and customer service skills  

• Ability to manage high call volumes in a fast-paced environment  

• Experience with EMR/EHR systems (eCW, Epic, or similar preferred)  

• Bilingual Spanish preferred (not required)  

 

What We Offer 

• Competitive hourly rate ($20/hour)  

• Growth opportunities within a leading healthcare organization  

• Supportive, team-oriented environment  

• Opportunity to make a meaningful impact on patient care 

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.