Outbound/Inbound Contact Center Representative

Job Title: Outbound/Inbound Call Center Agent – Donations Campaign
Location: Remote
Employment Type:Full-time

About Us:
Phil-Am Insurance & Precision Partners is dedicated to assisting our clients to exceed their commitments in various verticals and campaigns, providing excellent service and sales performance on a consistent basis. Our team works together to make a difference, and we’re seeking passionate, motivated individuals to join our contact center team to help us reach our corporate goals.

Position Summary:
As a Contact Center Agent for our donations campaign, you will be a voice for our organization, connecting with potential donors to share the mission of our clients and encourage financial support. This role requires excellent communication skills, a persuasive and empathetic approach, and a strong commitment to achieving campaign goals.

Responsibilities:

• Make outbound calls, sms, email, and chats to prospective donors using provided scripts and guidelines.
• Clearly and effectively communicate the purpose of the campaign and the impact of donations.
• Build rapport with donors, answer questions, and address concerns professionally.
• Maintain accurate records of donor interactions and contributions in the CRM system.
• Achieve or exceed daily and weekly call and fundraising targets.
• Handle rejection gracefully while staying motivated and positive.
• Collaborate with team members and participate in training sessions to improve techniques and performance.
• Update donor data and act as a retention specialist to retain giving.

Qualifications:

• Previous experience in sales, fundraising, customer service, or a contact center environment is a plus.
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining a positive attitude.
• Persuasive, empathetic, and able to connect with a diverse audience.
• Basic computer skills and familiarity with CRM systems.
• Goal-oriented and self-motivated to meet and exceed targets.
• High school diploma or equivalent required.
• Ability to work with little to no supervision, a self-starter mentality.

What We Offer:

• Competitive hourly pay.
• Paid training to ensure your success.
• Opportunities for growth within the organization.
• A supportive team environment dedicated to making a difference.

Schedule:
Currently this role will have a Monday - Friday schedule, with hours ranging from 8am to 6pm cst.