Retail & Client Manager

The Oldest Fine Leather Goods House in the World
Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later, in 1830.

Created in Brussels by the innovative Charles Delvaux, la Maison has remained at the forefront of luxury leather goods for nearly two centuries because of its savoir-faire, uncompromising craftsmanship and the outstanding quality of its creations.

Delvaux Video http://www.youtube.com/watch?v=I0j0zMebgbI

YOUR MISSION:

This role is responsible for supporting stores’ commercial performance by increasing its turnover and maximizing profitability, act like a business owner being the main link between the store teams and the corporate teams. Focus on flawless execution of the customer experience. This position is responsible for execution of high business standard and strategies developed by the Brand, propose and implement retail strategies within the Korea market.

HOW WILL YOU MAKE AN IMPACT?

Store & Client Management:

1. Ensure business performance and development of customer experience in Delvaux universe based on retail focus mind set.

2. Motivate stores and staff to accelerate sales with proactive attitude.

3. Promote best practices and training of the staff with team inspiring, provision of feedback, coaching and insightful direction on performance improvement.

4. In charge and supervising all retail daily performance and to ensure the annual/monthly achievement of KPI (CRM, Conversion, UPT, ABV, etc.).

5. Report weekly and monthly qualitative and quantitative sales feedback to line manager and work with Boutique Managers on the sales improvement plan.

6. Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.

7. Support the after-sales-service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.

8. Responsible for store openings and relocations from commercial strategy perspective and work with retail operation team.

9. Support Boutique staff recruitment and deployment plan to ensure proper growth of business.

10. Organizing in store animation to build brand awareness

11. Plan & execute Client Experience program which provides extremely high quality of luxury experience with Delvaux.

12. Ensure to reinforce Client Experience.

13. Build up strong connection with relevant third party to attract high potential prospects .

14. Collaborate with related teams(MD/VM/Ma.com/Finance and HR) to bring synergy for best results.

15. Read market trend and bring insights.

Training & Coaching:

1. Work closely with HQ to obtain training support and execute locally to enhance sales staff with customer service and product presentation skills and ensure all training tools provided are used at the store level.

2. Coach and mentor Boutique Managers: Serve as a role model, develop managerial skills, promote staff development & team building, and support constant feedback culture and delegation of responsibilities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

- Bachelor degree or above in business management field

- At least 10 years of retail management experience with a strong understanding of KPI’s in fashion and luxury industry

- Inspiring, connectedness, empathetic, positive, result-oriented and with an entrepreneurial spirit

- Good team player

- Attention to details and be able to manage time efficiently with good project management ability

- Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis

- Good communication skill

- Strong spoken and written English is preferred

- Be able to travel frequently