Service Writer - Winchester

Winchester Equipment Co., a growing company selling, renting and servicing top-of-the-line agricultural, construction, material handling and outdoor power equipment, has an immediate opening for a Service Writer.

Our ideal candidate will be responsible for:

• Answering phone calls, intake of customer’s description of equipment issue
• Repair order management
• Scheduling Service appointments and assigning to technicians
• Providing cost and time estimates for repairs
• Communicating the customer’s concerns to the technicians
• Keeping the customer informed of their equipment’s status
• Customer Satisfaction

Requirements:

• Highly motivated and goal driven
• Excellent Customer Service skills
• Excellent telephone and computer skills
• Should be able to lift up to 50 lbs.
• Attention to detail and accuracy
• Prior experience with construction equipment preferred

We offer competitive wages and a comprehensive benefits package including Health, Dental and Life Insurance, 401(k) Retirement Savings Plan w/Company Match, Profit Sharing Plan, PTO / Paid Holidays, Boot Allowance, Training & Development