Customer Experience Representative

Description

Job Purpose

The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Actively listen to customers to      understand their needs and determine appropriate solutions.
• Provide basic to moderate      technical assistance.
• Process inbound orders      accurately.
• Participate in cross-training      across technical and sales-related customer service tasks.
• Resolve common customer      concerns, such as shipping or invoicing issues.
• Perform other duties as      assigned.

Requirements

Skills and Qualifications

• High school diploma or GED      required.
• 1–2 years of customer service      experience preferred (internships, part-time roles, or volunteer      experience accepted).
• Strong multitasking ability.
• Excellent communication and      customer relationship skills.
• Ability to work effectively in      a team environment.
• Relevant certificates or      related experience a plus, but not required for entry-level consideration.