Service Attendant

Description

WHO ARE WE? 

We are Shore Lodge, a high-end Resort located in the beautiful mountains of McCall, Idaho. Here, we understand our personnel is a critical and important asset. In the same way that Shore Lodge is dedicated to delivering lifetime memories for our members and guests, we are committed to employing a team of highly skilled, knowledgeable, upstanding, ethical staff who support that vision. Imagine an exceptional and exciting work/life balance where you get on a paddleboard before work, pick huckleberries, go hiking to a waterfall, all within minutes from work. If this sounds like it matches up with your career and lifestyle interests, join us! 

SUMMARY:

The Food and Beverage Service Attendant sets-up, services, and breaks-down the food and beverage outlet ensuring a high level of quality, consistency and service, as well as acts as a host interacting with the guests of Shore Lodge Whitetail Club.

WHAT YOU GET TO DO:  

• Provide an exceptional quality experience to our guests during their dining experience with us through exceeding proper service standards 
• Set and clear tables, welcome guests, provide water service
• Prepare orders, verify appropriate silverware and condiments as needed, place on the tray in a way that is appealing and secure for delivery.
• Complete payment processing for orders, including delivery of the check and verifying payment method.
• Stock side stations with proper amounts of silverware, glasses, cups, napkins, etc.
• Expedite guest requests by delivering to guests as needed. 
• Conduct in-room dining rounds and/or service corridor walk throughs to collect used dishes from rooms, beach and spa and respond to additional guest requests.      
• Cutting and preparing Bread & Butter service
• Clean service areas, restock service stations, complete side-work and assist other team members as needed.
• Utilize the opening/closing checklists to prepare the restaurant for opening and closing. 
• Support and participate in other duties as determined necessary by F&B Management.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 3 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• Able to communicate effectively with and receive information from guests and team members
• Ability to multi-task while maintaining a high degree of organization and remaining detail oriented
• Present excellent customer service skills 
• An enthusiasm for Shore Lodge Whitetail Club and the Food & Beverage world
• Able to lift supplies or equipment on a large oval tray up to 40 pounds 
• Able to count and read and write the English language