ATL Car Rentals - Rental Ambassador

Location

Montego Bay & Kingston, St. James

Type

Full-time

Experience

1+ years

Education

High School

Closing date

Jun 30, 2026

Source

ApplyToJob

Description

Rental Ambassador

Purpose:

The primary ambassador for achieving sales targets while ensuring a quality customer experience throughout the entire cycle of service.

Key Duties & Responsibilities:
Responsibilities include but are not limited to: 

• Meet and welcome customers:
• Provide quality customer care at all points with the customer based on approved standards.
• Open and Close Rental Agreements (RAs):
• Ensure vehicle/ fleet availability based on reservations and assign rental vehicles.
• Ensure that all reservation information is accurate, vouchers are properly credited, the RA is accurate, and customers receive the correct class of vehicle and special equipment. 
• Prepare all rental and return documents accurately and completely.
• Assist customers with directions, maps, local area, and appropriate service information.
• Sell optional services, products, and upgrades by using approved service and sales techniques. 
• Assured customer understanding of specific charges and terms.
• Deliver vehicle to customer and check-off where necessary.
• Thank customers for their business and enquire about service satisfaction levels.
• Complete rental transactions at off-site locations as necessary.
• Maintain the appearance of the rental counters and areas to present a neat and orderly image, and ensure that the counter is stocked with appropriate supplies.
• Determine customer needs and recommend available and appropriate rental products and services.
•  Answer the telephone and provide accurate information that addresses the needs of caller(s).
• Complete handover of shift by updating shift handover log and communicating all important details.
• Resolve and log customer issues and complaints. 
• When assigned to a home city location, extend administrative and office support to the location. 
• Attend and complete all required training & development courses and workshops. 
• Any other task designated by the supervisor or management.
• Fleet Check and Inspection:
• Complete station fleet sheet/ vehicle turnaround and note any damage / possible reasons for turn back to the maintenance department. 
• Physically check all ready vehicles received to ensure all accessories and mandatory standard equipment are intact and adhere to standards. 
• Ensure proper fuel tank level.
• Facilitate the Customer Vehicle Return Process.
• Check for damage on incoming vehicles; if damage is found, direct customers to the counter for the completion of a damage/loss report.
• Remind customers to check for personal belongings.
• Identify and log customer items left in vehicles.
• Determine the fuel plan chosen by the customer and check to see whether the vehicle has a full tank of gas, if required.
• Advise and review rental charges and provide an accurate receipt.
• Provide information regarding transportation to the airport terminal if required. 
• Thank customers for their business; inquire about service, satisfaction and take possible complaints.
• Report customer service issues or complaints to the sales agent, supervisor, or manager on duty.
• Keep the lot organized for ease of access and traffic flow.
• Vehicle Care and Transportation: 
• Safely drive and deliver vehicles locally or out of the area as needed.
• Refuel vehicles and log the identification numbers with fuel and mileage.
• .Follow procedures for handling flagged or damaged vehicles. 

Minimum Qualifications: 

• High school diploma or an equivalent combination of education and work experience. 
• Computer literate.
• Have a strong passion and interest in customer service and hospitality.
• Demonstrates self-confidence with the ability to take initiative. 
• Demonstrate adequate general knowledge of country and local attractions.
• Excellent written, verbal communication and customer service skills.
• Has an interest in sales.
• Ability and willingness to work on weekends, public holidays, and a 5-day work week.
• Valid Jamaican General Driver’s license (minimum 1 year old).
• Safe driving record.
• Must be 23yrs or older.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!
 

Skills