- Salary
- $100k – $155k
- Location
- Annapolis Junction, MD
- Department
- Administration
- Education
- Master
- Clearance
- Required
- Source
- Paylocity
Description
Description
Responsibilities Include:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide site
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
- Modifies, moves, and installs new equipment
- Performs technical tasks and provides site support.
- Performs integrity testing and interviews customers to gather information about problems
- Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
- Will perform Data Transfer Agent requests to transfer files between networks.
Requirements
REQUIREMENTS
Required Skills, Experience, and Education: Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics , Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.
Required Clearance: Candidate must have a TS/SCI polygraph clearance
Preferred: DoD 8570 IAT Level 2 Certification
Skills
JavaScriptReactjQuery.NET
