Job Description

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Commercial and Business Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change

You will be responsible for the management of their function devising, implementing and providing input into the customer relationship management strategy.

To strategically and operationally manage and grow a portfolio of Small and Medium Enterprises with high profit generation.

• Developing in-depth knowledge of a business client’s activities.

• Servicing and managing product distribution and cross sell within each business client to maximise profits and ROE.

• Identification of business opportunities or create new business concepts and development approaches to support business growth.

• Sound portfolio management and optimising the true potential of portfolios.

• Quality of the Business client base within the portfolio.

• To create portfolio specific strategies/ actions that will generate revenue growth, ensuring that individual targets are met.

• The achievement of set targets through managing and maintaining allocated portfolios thus ensuring client retention.

• Acquire profitable new business and identify client needs and deliver customised solutions for a portfolio.

• Ensuring compliance with relevant legislation and specifically in terms of client expectations.

• Following of process protocols to achieve service excellence.

• Monitoring and evaluation of the organisations success in managing its legal and compliance risks.

• Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction.   

• Maintaining an appropriate profile within the community, initiate and ensure drawdown quality credit applications.

• Develop relationships with a wide range of product specialists within the FirstRand Group and build collaborative relationships and optimise co-operation between functions within FirstRand to support client service excellence.

• Manage projects according to project management guidelines (expert level) apply effective consulting and coaching skills (Expert Level) allocate and manage tasks, activities and resources appropriately including (but not limited to) KYC, Expired limits, and ensure Effective Data Management.

• Ensure expired limits are attended to against set target.

You will be an ideal candidate if you:

• Have relevant degree

• Have at least 3 years relevant experience in the SME market in Kumasi

You will have access to:

• Opportunities to network and collaborate

• A challenging working environment

• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious

• Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/07/26