Sales & Operations Manager, Rental

The Vacancy

The Rental & Leasing Sales Manager owns the day to day operations of Megger's direct rental and leasing business across North America, managing the rental/leasing life cycle. Everything from initial requests and quoting through order entry, contracts, renewals, and credits, all while maximizing equipment utilization and ROI. As the primary customer contact, this role works cross-functionally, both internally and with customers, to meet customer expectations and keep things moving smoothly.

Success requires a strong sense of urgency, financial and business acumen, a customer-first mindset, and a genuine get-it-done attitude. The role demands professionalism under pressure, with about 20% travel for trade conferences and customer visits.

Main Responsibilities

• Serve as main point of contact for direct rental & leasing
• Process quotes, orders, invoices, and credits daily
• Manage the full lifecycle of rental and lease agreements, including pricing, contract terms, renewals, credits, and returns
• Answer & process customer calls/emails promptly and address questions and concerns in a professional manner
• Develop and execute strategies to grow rental/lease revenue, including identifying new market segments, customer accounts, and product needs
• Develop, grow, and maintain relationships with key customers and our rental partners
• Support cross-functional collaboration with sales teams to engage customers and grow sales
• Some travel for industry events & customer visits (20%)
• Oversee equipment utilization, balancing equipment availability against customer demand to maximize asset ROI
• Coordinate with operations, logistics, and demo teams to ensure equipment readiness, timely delivery, and pickup
• Coordinate maintenance, repairs, and certifications
• Analyze utilization rates, depreciation, and profitability metrics to inform fleet investment and disposal decisions
• Negotiate rental and lease pricing, terms, and contracts in line with company margin targets
• Stay current on industry trends, competitor pricing, and market conditions to inform strategy
• Other duties as required

Experience, Skills & Knowledge required to be successful in role

Technical Skills/Knowledge/Qualifications

Soft Skills

• BA/BS in Business, Supply Chain, or related field or 3-5 years related industry experience
• 3-5 years Technical sales experience, preferred
• Strong Communication Skills
• Proficiency in CRM & ERP platforms
• Demonstrated experience of penetrating and growing accounts from entry level to executive level
• Experience in high voltage test & measurement equipment preferred
• Financial/Business Acumen:
  • Lease to Own
  • Rental agreements
  • ROI/Utilization analysis
  • Billing
  • Credits
• Understanding fleet management & logistics

• Sense of Urgency – Requires rapid response with attention to detail at all times
• Customer Centric Mindset – customer first while balancing company requirements
• Negotiation – maximizing profitability while exceeding customer expectations
• Customer Relationship Management – building trust and long term partners and addressing challenges or concerns as they arise
• Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last minute customer needs
• Cross Functional Collaboration -  working with sales, operations, application engineering, repair, and finance
• Self Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met