Job Advertisement: Head of Partner Engagement

My client is looking for a strategic leader to drive partner engagement across individual donors, corporate partners, and faith communities—focusing on both acquiring new supporters and deepening loyalty with existing ones to maximize long-term commitment to their mission.

Key Responsibilities

1. Partner Engagement Strategy

• Develop the overarching strategy to attract, engage, and retain partners across donors, corporations, and churches.
• Identify new ways to deepen relationships with partners to maximize their long-term support.
• Ensure strategies are aligned with the organization's priorities and fundraising goals.

2. Portfolio Leadership

• Lead and support three specific teams: Donor Retention, Corporate Relations, and Faith Partnerships.
• Ensure each team achieves its fundraising and supporter engagement targets.
• Build a positive, motivated, and high-performing team culture.

3. Partnership Growth & Experience

• Strengthen the entire supporter experience—ensuring better engagement, clearer communication, and consistent follow-through at every stage.
• Develop new ideas to increase partner satisfaction, loyalty, and advocacy.
• Build strong relationships with key donors, business leaders, and church leaders.
• Represent World Vision Malaysia at external events and networking opportunities.

4. Performance, Insights & Innovation

• Monitor key numbers like fundraising results, retention rates, and partner satisfaction.
• Use data and insights to make smarter decisions and improve strategies.
• Look for new and innovative ways to manage relationships and steward partners.
• Manage the department's budget and ensure operational efficiency.

Qualifications

• A Bachelor's Degree in Business, Marketing, Communications, Fundraising, or a related field.
• At least 10 years of senior leadership experience in fundraising, sales, account management, or stakeholder engagement.
• Proven experience managing multiple teams that handle both acquisition (getting new partners) and retention (keeping current ones).
• Experience managing strategic partnerships and driving organizational growth.
• Experience in the NGO, humanitarian, faith-based, or social impact sector is a big plus.