- Location
- Eastwood, Quezon City, PH
- Workplace
- Onsite
- Type
- Full-time
- Seniority
- Senior
- Source
- Breezy HR
Description
Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Eastern Time Zone)
Location: Eastwood, Libis, Quezon City
Job Description:
- Oversee a group of associates in performance, address behaviors/opportunities and monitor progress.
- Regularly coach associates on their performance to ensure key metrics are achieved.
- Identify performance related issues, develop an action plan for improvement and implement corrective action.
- Ensure that contractual Key Performance Indicator and financial expectations are delivered
- Communicate expectations to employees and provide timely updates
Job Requirements:
- At least 5 plus years of Supervisory / Team Lead experience in Business Process Outsourcing / Call Center
- Proven Sales background
- Strong communication skills, both written and verbal
- Ability to mentor, coach and provide direction to a team of employees
- Amenable to work in Eastwood City, Libis
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
Skills
ROAuth
