Benefits Administrator II

Process the daily deliverables for multiple customers in a timely manner with a high level of customer service and quality including but not limited to: Life events, new hires, haste enrolments, Evidence of Insurability (EOI) forms, dependent eligibility verification, work status events, appeals, HSA administration, and payroll adjustments Review and process open enrolment activities including file deliveries and census files Review and process ongoing EDI File Verification and identify/resolve errors based on pre-defined Standard Operating Procedures (SOPs) Complete customer data audits based on pre-defined Standard Operating Procedures (SOPs) Drive to specialize in certain tasks Ability to successfully track time spent on tasks/activities and follow departmental protocols Identify process improvement opportunities based on current workflows in the department and communicate with leadership Ability to suggest improvements/updates in Standard Operating Procedures (SOPs) as per dynamics of process Overall, 1 - 3 years of work experience in Benefits related teams Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance Strong background in customer facing deliveries Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Industry level benefits certification will be a plus Self-starter who is motivated to succeed Ability to handle multiple tasks under stringent timelines Bachelor's degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered