Customer Service

Performs work of moderate difficulty in assisting internal and external customers with requests for information or services and in resolving customer requests, complaints, or problems; maintains customer accounts and interprets center policies and procedures. Work is performed under general supervision, often using independent judgment to resolve situations. Performs related work and other duties as assigned.

*Shift Hours:  8:00am-12:30pm
*Days: Monday-Friday

• Delivers uncompromising customer service responding immediately to customer requests, inquiries, and concerns.
• Works directly with the public in person and on the phone demonstrating good communication skills in a warm and friendly manner.
• Provides information regarding services offered and assists customers, sometimes dealing with difficult situations or people.
• Performs related administrative work including data entry and record keeping. Reviews various reports and edits to ensure accuracy.
• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Provide customers with product and service information regarding the facility.
• Sells and/or upgrades center memberships, takes program registrations and assists customers with facility rentals.
• Collects fees and conducts point of sale transactions while following all applicable policies and procedures governing revenue collection, cash handling and end of day reconciliation.
• Performs inventory of front desk office supplies.
• May work varied shifts to accommodate customers and facility.

• Strong ability to work with public in person and by phone.
• Ability to advise on and interpret County policies in researching and resolving customer inquiries, requests and complaints.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and maintain excellent working relationships with staff, coworkers, activity participants and the general public.
• Ability to function as part of a team.
• Ability to perform set-up and breakdown of tables, chairs and equipment as required for programs, activities and rentals.
• Good knowledge of office terminology, procedures, equipment technology.
• Ability to maintain membership accounts involving mathematical computations.
• Ability to follow oral and written direction and work procedures.
• Ability to take initiative and follow through to completion.
• Skills in using Microsoft Word, Excel and other computer software.