Retail Sales Floor Lead, Clienteling

Department: Retail

Employment Type: Permanent - Full Time

Location: Toronto

Compensation: $26.00 - $28.00 / hour

Description

• A Floor Energizer & Role Model: Ready to set the pace on the sales floor by modeling our hospitality-driven culture, daily clienteling habits, and stepping up as a trusted Manager on Duty to keep daily operations running smoothly.
• A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing your product expertise, and guiding the floor during your MOD shifts to help Home Experts build confidence and hit their goals.
• A Champion for Customer Connection: Focused on making an incredible first impression on every guest, handling floor escalations with empathy and care, and keeping customers excited to return.
  
  

• Our store address is: 90 Bathurst St., Downtown Toronto. 
• Store size: 9600 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 8x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 8 pm.

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

• In-person interview with the Store Manager.

• In-store training, Monday - Friday. 

What You’ll Do

• Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise.
• Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business.
• Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.
• Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.
  
  

• Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities.
• Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
• On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards.
• Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
• Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.

Who You Are

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
• Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
• Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
• Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.
• Outstanding communication skills with a natural ability to connect with people and build trust quickly.

• Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
• Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
• Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
• Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.

• A customer-first mindset and a passion for creating exceptional experiences.
• Confidence building relationships and creating meaningful customer connections.
• Resilience, adaptability, and the ability to multitask during busy showroom hours.
  Strong sales and service instincts with the ability to influence and inspire others.
• Uses sound judgment to make decisions and escalate issues when appropriate.
• Open availability to work a flexible schedule, including weekends, evenings, and holidays.

• Ability to frequently move throughout the showroom environment.
• Ability to lift and move merchandise up to 30 lbs independently or with team assistance.
• Legally able to work in Canada (FULL TIME HOURS year-round/ no Student VISA).
• Completion of a criminal background check.

Perks & Benefits

• The Start Hourly Range is: $26-28/hour
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
• RRSP Match: 4% matched contributions through Wealthsimple to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually) & 1 extra day off (Inclusion and Diversity Day)

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
• Mental Health Assistance/Counseling
• Virtual medical appointments
• 6 well-being (sick) days