- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Marketing & Sales
- Seniority
- Director
- Experience
- 15+ years
- Education
- Master
- Source
- Lever
Description
About Sycurio:
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
The Global Account Director is responsible for the strategic management, retention, and growth of Sycurio's most important global customer relationships. This role owns a portfolio of strategic enterprise and global accounts and is accountable for protecting existing recurring revenue, driving renewals, expanding account penetration, and strengthening executive-level customer relationships.
As a senior member of the commercial organization, the Global Account Director serves as the executive sponsor and trusted advisor for key customers, ensuring long-term customer success while identifying opportunities to grow revenue through additional products, services, geographies, and partner-led initiatives.
This is a highly visible and business-critical role responsible for safeguarding Sycurio's existing revenue base while driving sustainable growth. The Global Account Director will provide leadership, mentorship, and strategic direction across the account management function and act as the commercial quarterback for assigned accounts.
This is a hands-on, player-coach leadership role requiring an individual who can simultaneously manage and grow a portfolio of strategic global accounts while providing leadership, mentorship, and guidance across the account management function. The successful candidate will lead from the front, actively engaging customers, negotiating commercial agreements, driving executive relationships, and identifying growth opportunities, while helping establish best practices and elevate the performance of the broader team.
The Global Account Director is expected to be both a strategic leader and an individual contributor, taking personal ownership of critical customer relationships and revenue outcomes while serving as a role model for customer engagement, account planning, and commercial execution.
