Guest Experience Executive

Callaway Golf is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!
Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

Callaway Golf Europe is excited to offer a fantastic new opportunity to join our Facilities team as a Guest Experience Executive based in Chessington.

Work Arrangement: This position is office based at our head office in Chessington, Surrey (KT9).

The Guest Experience Executive will join us on a full time, permanent basis, and in return you will receive a competitive salary of up to £38,000.00 per annum depending on experience, alongside a great range of benefits, including:

• Health care maintenance cash plan
• Employee assistance programme
• Contributory pension scheme
• Private medical insurance
• Life insurance
• Generous holiday entitlement, plus an additional day off on your birthday
• Staff discounts
• Interest-free leisure and season ticket loans

About the Role
The Guest Experience Executive will be the face of Callaway Golf Europe, creating a warm, professional and memorable experience for every visitor. As the first point of contact at our Chessington head office, you will take ownership of the entire guest journey while providing administrative support across the business and assisting with the smooth day-to-day running of our facilities.

Key responsibilities include:

• Delivering an exceptional front-of-house and visitor experience
• Coordinating travel, meetings, and a range of business administration activities
• Supporting site operations, visitor management, and facilities administration
• Maintaining accurate records and business systems
• Working collaboratively with teams across the business to provide outstanding customer service and operational support

About You
The Guest Experience Executive will be a friendly, organised and proactive individual with previous experience in a front-of-house, reception, or customer-facing administrative role. You'll be confident communicating with people at all levels, enjoy delivering exceptional customer service, and thrive in a fast-paced environment where no two days are the same.

Essential:

• Previous experience in a front-of-house, reception or customer service role
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office applications
• A professional, positive and customer-focused approach with excellent attention to detail

Desirable:

• Experience supporting facilities or office administration functions
• Experience coordinating travel, meetings or wider business administration activities

If you're passionate about creating exceptional guest experiences and enjoy working in a varied, people-focused role, we encourage you to apply.

Apply now to be considered for the Guest Experience Executive role.

Callaway Golf Europe Limited is a part of the Callaway Golf Company (NYSE: CALY) group of companies. Callaway Golf Europe  is committed to monitoring and maintaining equal opportunities and welcomes applications from all sections of the community.

AGENCY ASSISTANCE IS NOT REQUIRED AT THIS TIME.

About us:

Callaway Golf Company (NYSE: CALY), is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

Callaway Golf is an Equal Employment Opportunity Company