Senior Receivables Analyst

Description

We are seeking a detail-oriented and collaborative Senior Receivables Analyst to join our Billing team. This role is responsible for supporting billing operations and providing customer service support to our internal service members and junior team members. The position will play a key role in ensuring billing accuracy, investigating and resolving variances, and managing the full lifecycle of ACH disputes and chargebacks. This role is critical to reducing revenue leakage, defending valid transactions, recovering funds when appropriate, and improving processes to prevent future issues.

Responsibilities

• Daily Monitoring & Investigation: Ownership of daily monitoring and investigation of billing variances to ensure billing accuracy and timely resolution.
• Dispute Management: Support ACH and credit card chargeback disputes through the full lifecycle—from identification through resolution and recovery.
• Cross-Functional Coordination: Coordinate between Controls, Payment Operations, and Billing Operations to resolve issues efficiently and effectively.
• Reporting & Root-Cause Analysis: Conduct reporting, root-cause analysis, prevention initiatives, and ongoing maintenance to drive continuous improvement.
• Stakeholder Communication: Act as main point of contact for internal teams, external partners, and customers for disputes and variance questions.
• Documentation: Provide clear documentation of findings, next steps, and resolution for all investigated items.
• Fraud Escalation: Escalate potential fraudulent activity or high-risk accounts to Compliance and Central Fraud in a timely manner.
• Process Improvement: Lead initiatives to continuously improve billing processes, including essential modernization efforts, to reduce revenue leakage and prevent future issues.
• Team Support: Provide customer service support and guidance to internal CSR's and junior team members on billing inquiries and escalations.

Qualifications

• Understanding of billing operations processes, accounts receivable, and payment systems (ACH, credit card processing)
• Experience with dispute resolution, chargeback management, or variance analysis preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to collaborate cross-functionally with multiple teams and stakeholders
• Attention to detail and strong documentation practices
• Ability to identify and escalate risk appropriately
• Experience with process improvement initiatives 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.