Head of Relationship Management

Job Title

Head of Relationship Management

Job Description

At Rabobank, our commitment to our employees and clients is at the heart of everything we do.

As the world’s leading specialist in food and agribusiness banking, one of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.

Our culture is unique, because every day our people work knowing that we are all playing our part in supporting our farmers to feed the world. We strive to create an open, balanced, and flexible workplace where people feel that they belong, can be open and honest and are supported…we are focused on growing each other.

About the role:

To manage and grow a large portfolio of high-net-worth rural clients across the Region in accordance with Bank and Regional goals for profitability, client satisfaction and credit quality. The Head of Relationship Management will be responsible for actively driving business development and profitability across the State, through coaching, mentoring and fostering a culture of best practice relationship initiatives amongst State Account Managers. In conjunction with the State Manager, the Head of Relationship Management will work towards meeting or exceeding the State’s revenue targets.

To support in the drive to have Account Managers (i.e., Rural & Senior Rural Managers) spending 80% of their time with clients and potential clients. Such to further grow and strengthen the relationships at the kitchen table.

Some of the Key Responsibilities include:

• Develop State and Branch wide plans for business development
• Develop and maintain a portfolio of high-net-worth clients across the State
• In conjunction with Branch & State Managers, manage the performance of the Account Managers throughout the State relating to business development and sales
• In conjunction with Branch & State Managers, lead and motivate an effective and engaged State team of Account Managers in relation to business development and sales.
• Develop and retain key relationship staff in collaboration with Branch and State Managers.
• Proactively engage in the selection and hiring of relationship managers across the branches, in collaboration with Branch and State Managers.
• Identify with and actively contribute to the identification and implementation of the Country Banking AU business strategy.
• Contribute as a member of the State leadership team.
• Have input into the State budget for revenue and balance sheet movements.
• In conjunction with the State Manager, ensure that the region achieves objectives relating NPS, Client Margins, Asset Growth and Asset Quality.
• Management oversight for the State in the preparation and implementation of marketing and business plans.
• Grow number of clients by actively leading and engaging in business development.

To be successful in the role, you will have: 

• Senior leadership experience in Rural Banking or similar area
• Proven Leadership experience, managing and leading a team
• Affiliation/thorough understanding of the rural clients, gained through experience
• Strong knowledge of the rural industry
• Knowledge of specialised financial product
• Ability to drive, motivate, manage and lead a team, with strong leadership skills
• Demonstrated ability to coach and mentor employees
• Ability to influence

What we're proud to offer you: 

Wellbeing leave. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives. 

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development. 

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave) 

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave. 

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance. 

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values:

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds. 

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you. 

Rabobank is not accepting submissions from recruitment agencies for this role. 

Applicants must hold valid work rights for this role.