Technical Account Manager / Solutions Consultant

In this pivotal role, you will take ownership of advancing the technical aspects of the sales cycle, working hand in hand with our dynamic sales team. Your exceptional communication skills and industry knowledge will be your guiding tools to coordinate, set expectations, and forge long-lasting relationships of trust with prospects and customers.

This opportunity empowers you to:

• Offer technical pre-sales support throughout the initial engagement, deployment, and trial phases of our award-winning software suite, creating remarkable first impressions on potential customers.
• Seamlessly manage all technical facets of onboarding new customers, from kick-off calls to successful completion. Maintain transparent communications regarding next steps and expectations at each stage of the process.
• Provide invaluable technical post-sales support during transitions or expansion opportunities for our key customers.
• Identify prospective new business opportunities by keenly assessing the technical needs and pain points of our valued customers.
• Collaborate with prospects and customers to gain profound insights into their network environments and requirements, enabling the determination of the optimal deployment model and required hardware.
• Deliver captivating presentations to prospects, offering profound insights into the solution's value and technical intricacies.
• Conduct initial training sessions for new customers, utilizing network results to showcase the exceptional value at the end of the sales cycle.
• Channel feedback to Product Management and Engineering, contributing to product functionality enhancements and future innovations.
• Establish enduring relationships by consistently delivering an exceptional customer experience.
• Collaborate closely with the sales team to vividly demonstrate our value during the onboarding process, transforming prospects into delighted and engaged customers.

Skills and Experience:

Ideally, you will bring some of the following skills and experiences:

• A minimum of 5 years of experience in a technical, client-facing role, with a preference for experience in the telecom industry.
• A passion for assisting customers and a desire to cultivate meaningful relationships.
• Proficiency in installing, configuring, and utilizing Linux and Linux-based applications.
• Hands-on experience with non-trivial enterprise or service provider networks, specifically involving technologies such as OSPF, BGP, STP, 802.1ad, and 802.3ad.
• Working knowledge of Bash, Python, and other automation tools.
• Outstanding English communication skills, both written and verbal.
• A people-oriented approach, with a friendly and positive demeanor towards customers and team members.
• A dedicated commitment to continuous improvement, self-development, and lifelong learning.

• Experience working for an ISP or a provider of technical solutions.
• Linux or networking certifications (RHCE, CCNA, CCIE).

If you're ready to embark on a journey that combines technical expertise, relationship-building, and career acceleration, we invite you to apply. Discover the potential of your career while helping our customers redefine the future of technology.
This role comes with a competitive salary package complemented by excellent benefits, vacation opportunities, and a stock package.