Quality Program Manager 4

Help build collaborative partnerships with the customer account teams Engage with account team to understand the voice of the customer Participate in Quarterly Operations Review. Aligning with GOps Quality and Global Quality on regional metrics. If GOps executives are joining a customer executive review or meeting, make sure they are fully prepared and informed as needed Educate and clarify the GOps Quality messaging Direct customer engagement when necessary Help your manager to resolve key quality issues raised by our customers. This will include collaborating with the Lam account team. Along with your manager, be ready to collaborate with customer executives, Lam executives, the product groups and our supplier engineers Facilitate the identification of customer quality issues, determine their root cause, and implement effective solutions Educate and communicate to the Gops quality team on quality issues and/or trends at Lam's key customers Bachelor's in Mechanical, Electrical, or Industrial Engineering with 15 years relevant experience, or equivalent. A higher academic qualification is desirable. Having experience with customers in the semiconductor industry can be advantageous. Demonstrated experience applying advanced quality methods to improve quality and reduce variability with a manufacturing environment. Effective communication and influence The ability to collaborate on cross functional teams. Curious mindset, passion for quality ideas, and the ability to drive innovative changes. Utilize a data-driven approach to problem solving Adept at creating and delivering effective presentations to on quality topics and/or escalations Experience in or knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus Knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2 Experience in Lean Six Sigma methodology or certification (Green Belt, Black Belt) is a plus Experience with Agile and/or Waterfall project methodologies Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent Experience in Change Management methodologies is a plus