Principal Specialist, Global People Services (HR)

Req. ID:

JR104663 Principal Specialist, Global People Services (HR)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

# Role Summary

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The PROX team within Global People Services & Solutions (GPSS) operates as a centralized, digital-first team enabling innovation across People Operations. PROX focuses on AI, productivity, and experience, with clean, accurate, and structured data as the foundation for scalable insights and solutions.

The Principal Specialist, PROX Transformation, supports the Director, PROX Lead, in driving the GPSS transformation agenda toward digital-first, AI-powered, world-class People Services.

This role is responsible for translating transformation priorities into executable plans, managing multiple project workstreams, coordinating stakeholders, and ensuring delivery of process simplification, automation, AI enablement, and adoption outcomes.

The role requires strong project discipline, agility, stakeholder management, and the ability to multi-task across a fast-paced, global transformation environment.

# Key Responsibilities

Transformation Execution and Program Leadership

• Assist the Director, PROX Lead, in planning, managing, and delivering multiple PROX transformation projects.
• Maintain project plans, timelines, milestones, risks, dependencies, actions, and status updates.
• Keep multiple workstreams moving in a fast-paced environment, adapting quickly to changing priorities while ensuring timely follow-through.

Process Assessment, Simplification and Standardization

• Lead structured reviews of GPSS workflows, SOPs, handoffs, country variations, manual workarounds, and employee pain points.
• Identify opportunities to simplify, standardise, reduce rework, improve cycle time, and strengthen service consistency.
• Maintain clear process documentation and baseline materials to support automation, AI enablement, and scalable service delivery.

AI, Automation and Digital Enablement

• Identify and prioritise use cases for AI, automation, workflow digitization, chatbot enablement, and self-service.
• Translate operational needs into business requirements, process flows, data inputs, test scenarios, and adoption plans.
• Coordinate feasibility assessment, pilot readiness, UAT, go-live preparation, stabilization, and handover to operations.

Productivity Improvement and Business Impact

• Track transformation progress, benefits realisation, productivity outcomes, adoption, and business impact.
• Analyze operational data to identify demand drivers, bottlenecks, repetitive enquiries, and improvement opportunities.
• Prepare business case inputs, recommendations, dashboards, and leadership-ready updates.

Change Management and Capability Building

• Support change activities to drive adoption of new processes, digital tools, AI-enabled solutions, and self-service channels.
• Build GPSS capability in process discipline, data readiness, automation thinking, documentation quality, and continuous improvement.
• Help teams shift toward digital-first, insight-led, and experience-focused service delivery.

Stakeholder Management and Governance

• Serve as a key liaison between the Director, GPSS leadership, working groups, and project stakeholders.
• Prepare concise leadership updates, decision papers, recommendations, and steering materials.
• Escalate risks, blockers, resource constraints, dependencies, and key decisions requiring leadership input.

People Leadership

• Manage and guide PROX transformation resources, including contract team members supporting documentation, project tracking, process mapping, analytics, and execution.
• Set clear priorities, assign work, monitor quality, coach team members, and remove execution roadblocks.
• Build a collaborative, execution-focused, and improvement-oriented team environment.

# Skills and Experience

• Bachelor’s degree in Human Resources, Business, Operations, Technology, Analytics, Information Systems, or related discipline.
• Typically 10–15 years of relevant experience in HR operations, shared services, global business services, transformation, process improvement, digital enablement, program management, or related areas.
• Strong understanding of HR operations, service delivery, case management, knowledge management, process documentation, and employee experience.
• Demonstrated experience leading cross-functional transformation initiatives from assessment through implementation and adoption.
• Strong project and program management capability, including milestone tracking, dependency management, risk management, reporting, and governance.
• Practical understanding of AI, automation, workflow tools, self-service, chatbots, dashboards, and digital adoption in an enterprise environment.
• Strong analytical capability with ability to interpret operational data, identify patterns, prioritize opportunities, and translate insights into action.
• Strong communication, executive presentation, facilitation, and stakeholder management skills.
• Ability to work effectively across regions, cultures, time zones, and functional boundaries.
• High level of discretion, professionalism, and sound judgment when handling confidential employee and business information.

# Preferred Qualifications

• Experience with ServiceNow, Workday, Microsoft 365, Power Automate, Power BI, Copilot, or similar enterprise HR and digital tools.
• Exposure to APQC, Lean, Six Sigma, Agile, design thinking, BPMN, process mining, or process classification frameworks.
• Experience supporting AI-enabled HR service delivery, chatbot implementation, case deflection, knowledge management transformation, or HR technology implementation.
• Experience partnering with IT, data governance, risk and compliance, and external vendors.

Certification in project management, change management, Lean Six Sigma, HR technology, analytics, or related discipline is

Job Profile(s):

Human Resources Representative 5

Relocation level: (TBD)

Before Getting Started

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As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.