Operational Resilience, Readiness and Response Practitioner

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky. 
 
Operational Resilience sits at the heart of how we protect that experience. It’s our ability to prepare for, withstand and recover from disruption — safeguarding our customers, our people, and our reputation. Our approach brings together Operational Resilience, Business Continuity and Crisis Management, setting the standard across Sky and placing our team at the forefront of how the organisation responds to risk and crisis. 
 

A bit about the role… 

We’re looking for a proactive and driven individual to join our Operational Resilience, Readiness and Response team. This is a unique opportunity to work at the centre of a high-impact, evolving programme — supporting and helping to lead deliverables across Operational Resilience, Business Continuity and Crisis Management. 

You’ll play a key role in delivering major milestones that shape how Sky prepares for and responds to disruption, helping to define best practice and set the benchmark across the business. Working with senior stakeholders across multiple functions, you’ll ensure our resilience capability is clearly articulated, consistently applied, and continuously improving. 
 

As an Operational Resilience Practitioner, you’ll gain exposure across the full resilience landscape, from strategy and planning through to real-world incident response and exercising. You’ll contribute to a programme that is highly visible, business-critical and constantly evolving. 

This role offers hands-on experience, real ownership and the opportunity to grow in a fast-paced environment. You’ll need a can-do mindset, strong analytical thinking, and the confidence to engage and collaborate across all levels of the organisation. 
 

What you’ll do: 

• Support the delivery of key Operational Resilience, Business Continuity and Crisis Management initiatives, contributing to programmes that set the standard across Sky 

• Collaborate with stakeholders to produce and maintain high-quality resilience documentation aligned to strategic priorities 

• Develop clear, compelling materials and updates for senior leadership, translating complex topics into actionable insight 

• Drive consistency through standardised frameworks, templates and processes across resilience disciplines 

• Gather and synthesise inputs from across the business to ensure resilience outputs reflect current risks, plans and capabilities 

• Support the development of training, playbooks, guidance and exercising materials that enhance the organisation’s readiness 

• Contribute to reporting and dashboards that track resilience maturity, performance and key outcomes 

• Participate in the team’s on-call rota, supporting effective incident response when required 

• Enable the team’s use of emerging technology, including AI, to strengthen training, testing and resilience capability. 
   

What You'll Bring: 
 

Essential criteria: 

• A strong understanding of Operational Resilience and Crisis Management: You have experience of applying Resilience in the corporate world including practical knowledge of resilience frameworks, incident response structures, escalation processes and continuity planning 

• Excellent communication skills: Ability to create clear, concise, and compelling documents and presentation materials that resonate with various levels of the business, including senior stakeholders. 

• Strong writing and editing skills: You’ll be able to draft professional, polished materials that clearly communicate complex ideas in a simplified manner. 

• Attention to detail: A keen eye for consistency, accuracy, and format in all documentation and presentations. 

• Self-starter attitude: Proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery. 

• Strong organisational skills: Able to manage multiple tasks simultaneously, ensuring that all documentation is up-to-date and aligned with the latest programme requirements. 

• Collaborative mindset: Ability to work with various teams and departments to ensure that documentation reflects the input of all necessary stakeholders and supports a unified approach to operational resilience. 

• Solution orientated: Comfortable identifying areas for improvement in documentation processes and suggesting enhancements to ensure that materials are effective and fit for purpose. 
   

Desirable skills and experience: 

• A degree in a related field such as Business, or a similar discipline. 

• Experience in producing professional documentation or materials for internal/external stakeholders is a plus. 

• Ability to communicate to a range of different stakeholders. 

Benefits and perks  
 

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:   

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema    

• Pension package with up to 9% employer contribution  

• Private healthcare with mental health support   

• Aviva Digital GP and dental insurance   

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect   

• Sharesave and Tech schemes   

• A range of Sky VIP rewards and experiences  

How you’ll work  
 

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.  

Your office base   

 
Osterley 
 
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are  

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.