- Location
- IND - IMS, India
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Source
- Workday
Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a data-driven and proactive Customer Success person to join our Center of Excellence team.
In this role, you will be responsible for serving as the operational backbone for our large, complex global accounts by managing daily global data collection, performing quality control, and delivering bespoke reporting that drives customer loyalty and business continuity.
Working in close partnership with Global Account Managers and Customer Success Managers, you will join a collaborative team dedicated to ensuring every contractual obligation—from Service Level Agreements to secure destruction—is executed with complete accuracy. You will act as a Subject Matter Expert who translates complex global data into actionable business intelligence.
What You’ll Do
In this role, you will:
Drive Data & Bespoke Reporting Outputs: Aggregate, analyze, and automate essential global customer datasets to produce high-quality bespoke reports, invoice analysis, and populated Quarterly Business Review templates that provide clear financial oversight and actionable insights.
Collaborate Across Key Teams: Partner seamlessly with Global Account Managers, Customer Success Managers, Operations, Customer Care, Agreement-to-Cash, and Sales teams to resolve complex customer queries, improve service processes, and align operational delivery with customer needs.
Ensure Regulatory & Operational Compliance: Oversight and manage the secure destruction lifecycle from inquiry to Certificate of Destruction, ensuring strict compliance with global agreements, performance Service Level Agreements, audit standards, and General Data Protection Regulation guidelines.
What You’ll Bring
The ideal candidate will have:
Relevant Professional Experience: Demonstrated experience in an analytical, customer-centric, or operational role within a fast-paced environment.
Strong Domain & Technical Knowledge: Deep knowledge of Information Management products and processes—specifically secure destruction and global reporting—along with proficiency in Enterprise Resource Planning systems, reporting tools, and business software suites.
Proven Key Capabilities: Proven ability in complex data analysis, detail-oriented quality control, process improvement, stakeholder management, and clear interpersonal communication.
Education & Professional Background: Bachelor's degree in Business Administration, Data Analytics, Information Technology, or a related field (or equivalent practical experience).
