- Location
- QC
- Type
- Full-time
- Department
- Customer Service
- Source
- PCRecruiter
Description
Our client is looking to hire a Field Service Representative for Quebec. The Field Service Representative supports dealers in an assigned region in preventing and solving after sale service issues for products.
RESPONSIBILITIES:
- Solve customer service needs with required urgency
- Understand the product line and service needs
- Serve as the after sales service rep for dealers and customers for an assigned region
- Communicate in person or answer calls and respond to inquiries regarding questions on after sales service, parts, product uses or applications
- Conduct training presentations aimed at teaching dealer personnel
- Support the sales activities and goals of the Territory Manager in the region
- Assist with new product introductions and relay market trends
- Communicate with and advise dealership service management on a quarterly basis
- Conduct product evaluation for assigned products in development in the assigned region
DESIRED PROFILE:
- Associate or Bachelor’s degree in Agricultural Mechanics or Agricultural Engineering Technology is preferred
- Knowledge of mechanics, electronics, hydraulics, welding and torch cutting
- Ability to communicate with dealers, customers and other employees to share information and solve problems
- Valid drivers license
- Must be bilingual, French and English with the ability to assist dealers and customers in both languages
Skills
Customer Service
