Group Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

About the role 

The Group Sales Manager will be responsible for group sales for a geographical region through active and effective promotion, solicitation, and prospecting. The successful applicant will be a focused and skilled negotiator with a proven record of accomplishment in uncovering new business while nurturing relationships with top accounts to meet individual and team goals. This position requires a high degree of independent judgement and discretionary decision-making.  

Master Your Cratf

• Develop Accounts (new and existing). 

• Promote property awareness to the corporate, international and association markets 

• Maintain communication/relationship with Worldwide Sales Office network for specific assigned region, as well as other Four Seasons hotels toward achieving pre-determined revenue goal. 

• Create and execute direct sales plan specific to market assignment. 

• Promote local awareness through maintaining relationships with the Visit Los Cabos and tourism authorities 

• Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. 

• Travel for and participate in group sales focused client programs including, but not limited too regional sales development trips, group showcases and IMEX 

• Excellent knowledge of account management system to achieve FS minimum standards, while utilizing as an account/organizational tool; have a working knowledge of local and regional competition 

• Work closely with conference services and catering through execution of definite program. 

• Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards.  

• Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved. 

• Adjust group pricing and recommend group concessions as needed to secure group business, based on the resort’s financial objectives and operational needs. 

• Set food and beverage minimums to achieve and exceed banquet revenue goals 

• Support team members as needed/possible with site inspections, out of office coverage, etc. to support our team objectives. 

Desired Skills and Experience: 

• College degree or similar experience required. 

• Previous Hotel/Sales experience (at least 2-3 yrs) directly related to high-end/upscale luxury hotel sales. 

• Warm, outgoing, and innovative personality with a team-oriented mindset 

• Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person. 

• Knowledge of hotel operations preferred 

• Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests.    

• Flexibility to adjust schedule as needed based on business demand and multi-day travel 

• Proficiency in Microsoft Office suite and the ability to learn other Four Seasons proprietary computer applications (Previous Delphi and Opera experience preferred, knowledge of Salesforce) 

• Reading, writing, and oral proficiency in the English language required (Spanish or other language skills preferred also). 

• Excellent written/verbal communication and presentation skills, acute attention to detail, proven negotiation skills, strong organizational and time management skills and proven record with positive relationships amongst worldwide sales teams and clients alike. 

What to Expect:

• Be part of a caring team with a family spirit

• Have opportunities to build a successful career with global potential.

• Work in a diverse and challenging environment and engage with the leadership team.

• Be recognized for your accomplishments.

Schedule & Hours 

• Position could be based in Cabo San Lucas or in the US within a key feeder market . 

• Travel within the market is required. 

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion, and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

 What it is Like to Work for Four Seasons Hotels & Resorts:

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com   

Our Careers:          Four Seasons Careers (myworkdayjobs.com)      

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

Facebook:               https://www.facebook.com/FourSeasonsJobs 

Twitter:                    https://twitter.com/FourSeasonsJobs 

 We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******