SOC Technician

Our client is a well-established and forward-thinking organisation operating within the technology and digital services sector. They are currently seeking to recruit a SOC Technician to join their team in the Operations Centre.

 

This role operates on a shift schedule, consisting of 12-hour shifts of day, night, rest and off days.

 

Key Responsibilities:

• Acting as the first point of contact for all customer requests, incidents and alerts across security, network and platform services.
• Logging, triaging and managing tickets while maintaining full ownership and SLA compliance.
• Continuously monitoring systems, networks and security events to detect outages, performance issues or threats.
• Performing initial investigation and response, escalating where required while ensuring end-to-end incident follow-up.
• Carrying out first-level troubleshooting across infrastructure, including servers, networking, cloud platforms, and operating systems.
• Restoring service where possible or coordinating with internal teams and vendors for resolution.
• Executing hands-on tasks in the data centre including hardware installation, component replacement, racking, cabling (power, fibre, Ethernet) and supporting customer on-site activities.
• Supporting service provisioning (IP, DNS, network configs), planned maintenance and change activities.
• Maintaining accurate documentation, following operational procedures, and contributing to service improvement, automation and security compliance.

 

Ideal Candidate Profile:

• At least an A-level standard of education or equivalent. A degree in an IT-related subject would be an asset.
• Previous experience within an IT operational/support role is desirable, but not mandatory.
• Strong analytical and critical thinking skills.
• Effective documentation skills.
• Strong time management skills.
• Strong interpersonal and communication skills.