Warranty Technician

Description

Company: Aesop Auto Parts

Location: Remote

Monday through Friday 8am-5pm 

Our Team 

Aesop is an industry-leading provider of automotive parts that is operationally focused and led by proven industry leaders. In partnership with our private equity partners, we are rapidly expanding our position in the eastern US and nationally through acquisitions and new product offerings. Our team lives by Aesop’s core values:  

• We Take Responsibility - We take initiative in getting work done, going the extra mile, and learning from owned mistakes.  
• We Choose a Growth Mindset - We are always investing in the future and striving to improve ourselves, our company, and our offering.  
• We Work as a Team - We know it takes collaboration in order to win. We faithfully do our part and share our expertise with others.  
• We Serve With Care - We have an attitude of abundance and humility, treating others with respect, kindness, and understanding.  

Position Overview

Utilizes hands-on automotive technician training and knowledge to provide exceptional customer service as an automotive Warranty Technician for a growing, fast-paced auto salvage company that distributes remanufactured, used, OEM, and aftermarket auto parts to wholesale distributors and end users. Handles claims and warranty work and provides knowledge-based troubleshooting through previous hands-on experience as an ASE Certified mechanic.

Key Responsibilities and Essential Job Functions

1. Customer Service – Internal & External

• Respond to customers’ concerns regarding defective parts and products by phone and email.
• Keep customers up to date on the progress of their claims.
• Communicate with repair facilities, vendors, and customers via phone, email, and IM to process claims. 
• Utilizing specific customer and vendor guides to meet each of their respective needs.
• Developing relationships with vendors’ warranty teams.

2. Technician

• Assists automotive repair facilities in diagnosing, repairing, or replacing drive train components via digital and personal communications utilizing subject matter expertise from hands-on experience and ASE Certification. 

3. Administrative

• Review warranty part(s) and supporting documentation for compliance with published policies and procedures.
• Document and report findings, and debit claims if non-compliance is confirmed.
• Gather complaints, cause, and correction information and all other facts pertinent to the repair.
• Request repair orders and other supporting documentation, submit warranties.
• Supporting the company’s existing warranty team to initiate, process, and close warranty claims. in the most efficient and cost-effective manner. 
• Negotiating and paying warranty claims once completed. 
• Parts ordering for both retail and internal needs.
• Light customer service writing.

4. Perform Other Duties as Assigned

Requirements

Qualifications & Requirements

• High school diploma or GED is required.
• ASE Certification required.
• Five (5) years of Automotive drive-train mechanic experience is required.
• Bilingual (Spanish) language ability preferred.
• Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally.
• Ability to read, write and comprehend instructions, short correspondence, and memos. 
• Proficiency in Microsoft Office, primarily Excel and Word, All-data, Mitchel and Outlook with the aptitude to learn new systems and software. 
• Must be able to work effectively alone or with others in a team environment. 
• Must be able to work collaboratively across functions. Share expertise with others.
• Must be a self-starter with the demonstrated ability to meet timelines and schedules related to essential functions described above. 
• Must demonstrate strong attention to detail and strong organizational skills with the ability to prioritize and manage multiple tasks.

Physical Demands & Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

• Must be able to remain in a stationary position for the majority of the workday.
• Occasionally move about inside an office on site or at home. 
• Occasionally move about in production areas.
• Ability to use both hands regularly with enough dexterity to use computers and electronic office equipment.
• Occasionally lift, move, and carry objects and materials up to 10 lbs.
• Expected Work Hours – 8 a.m. - 5 p.m. local time, Monday through Friday.
• Ability to work occasional overtime as needed as determined by the employee’s supervisor.

Benefits:

• 401(k) matching

• Dental insurance

• Vision insurance

• Health insurance

• Life insurance

• Paid time off

• Holiday pay

• Health savings plans