German Speaking Player Support Representative | Gaming Industry | Sofia

Job Description

We are recruiting German-speaking Player Support Representatives for an on-site gaming project based in Sofia, Bulgaria, partnering with a global leader in player experience and digital solutions.
In this role, you will combine your passion for gaming with dedicated customer support, helping fellow gamers across popular titles such as League of Legends, VALORANT, Legends of Runeterra, and Teamfight Tactics. Communicating entirely via written channels, you will troubleshoot in-game issues, handle account inquiries, and foster a positive, supportive player community.

Your Role

• Deliver player support in German via email and ticketing systems, addressing technical, billing, and account-related inquiries.
  
• Adopt an empathetic, player-first mindset to understand each situation and deliver clear, tailored resolutions.
  
• Diagnose in-game technical issues, connection hiccups, and gameplay questions.
  
• Identify emerging bugs and recurring system issues, escalating them systematically to internal developer and technical teams.
  
• Maintain a professional, enthusiastic, and community-minded tone in every written interaction.
  
• Stay current on new patches, champions, agents, game modes, and seasonal events across all supported titles.
  

Your Qualifications

• Native or near-native fluency in German (C1+ level), with strong written communication and reading comprehension.
  
• Solid command of English (B2+ level minimum) for internal communications, ticketing platforms, and team collaboration.
  
• Genuine passion for video games, gaming culture, and player communities.
  
• Empathetic approach to player challenges with strong analytical problem-solving abilities.
  
• High attention to detail and ability to apply platform guidelines consistently.
  
• Based in Sofia or motivated to relocate to Bulgaria for a full-time, on-site role.
  
• Nice to Have: Hands-on experience playing titles such as LoL or VALORANT, prior customer/player support experience, and familiarity with tools like Zendesk or Jira.
  

The Offer

• Work Location & Model: Full-time, 100% on-site role at a modern tech office campus in Sofia, Bulgaria.
  
• Schedule: 40 hours per week on a 24/7 rotational shift schedule (Monday to Sunday, with 2 scheduled rest days per week).
  
• Compensation & Bonuses:
  
  • Competitive monthly base salary package.
    
  • Attractive signing bonus paid across your initial employment period.
    
  • Employee referral bonuses.
    
• Benefits & Wellness: Comprehensive additional private health insurance plan, plus access to over 50 corporate perks, discounts, and services.
  
• Relocation Package: Full relocation assistance for eligible candidates moving to Bulgaria, including:
  
  • Airport pickup upon arrival in Sofia.
    
  • Flight expense reimbursement paid with your first salary.
    
  • Up to 21 nights of hotel accommodation in Sofia.
    
  • Dedicated corporate assistance with locating and securing permanent accommodation.
    
• Training & Development: Fully paid in-office training program, structured onboarding, and clear long-term career progression paths within the gaming and digital technology sectors.